12625 N I-H 35 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Greg L
Donald is the best service tech we have ever had with our Sears warranty program. Donald pointed out several things that no one else ever did. For instance, I had a lot of stuff piled up on my freezer, Donald told me (no one else ever mentioned it) that the sides (which were also too covered) and top is where the heat exchangers are and need to be free of obstruction. He also asked when we last had the dryer vent cleaned (never) and showed me the signs that it really needed to be done. He also is the only tech that removed the cover over the bottom of the refrigerator and vacuumed the coils under there. I would like to have Donald for any future warranty inspections!
Customer service response - We're thrilled to hear about your positive experience with Donald and grateful for the valuable insights he provided. Thank you for sharing your feedback with us!
Sears Home Services on August 14, 2024
John P
Ricky replaced ice maker and cleaned frig. I appreciate his work.
Customer service response - Thank you for acknowledging Ricky's hard work on your ice maker and fridge. We're glad to hear you appreciated his service!
Sears Home Services on August 06, 2024
Norma R
Technician was very professional & knowledgeable
Customer service response - Thank you for your positive feedback; we're thrilled to hear our technician met your expectations. We pride ourselves on delivering professional and knowledgeable service.
Sears Home Services on July 15, 2024
Tomas M
Winfred Was the only tech that fixed the problem after 5 other tech failed to resolve and fix the problem. Thank you Winfred!
Customer service response - We're thrilled to hear Winfred was able to solve the problem where others could not. Thank you for your kind words and for choosing our service!
Sears Home Services on June 26, 2024
Gnana G
He has great knowledge
Customer service response - Thank you for recognizing the expertise we bring to every job. We're here to help anytime you need us!
Sears Home Services on June 21, 2024
Donn T
He came into an unknown situation and prepared for it by talking to a previous tech. Was efficient and effective.
Customer service response - Thank you for acknowledging our technician's preparedness and efficiency. We appreciate your feedback and are glad we could effectively resolve your issue.
Sears Home Services on June 21, 2024
Elvira F
Customer service response - A big thank you, Elvira, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 21, 2024
Jeremiah T
Mohammed was very knowledgeable and a great communicator regarding my HVAC issue.
Customer service response - Thank you for your positive feedback on Mohammed's expertise and communication skills; we are glad he could effectively address your HVAC issue.
Sears Home Services on May 31, 2024
Sherril M
Repairman was great. Kept working till he found the problem.
Customer service response - Thank you for your feedback; we're glad to hear our repairman met your expectations.
Sears Home Services on May 29, 2024
Adam P
Customer service response - A big thank you, Adam, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 28, 2024
