7701 1-40 W Ste 400 Reviews
Showing most recent reviews from verified customers of Sears Home Services
No profesional
Worst experience ever, charged me for gas and couldn't even give me a diagnostic. Didn't turn or check my appliance.
Eva C, Amarillo, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2023
Cook stove definitely dangerous
This cookstove has definite problems that could cause electricial fatality. It spews electricity out of the knobs. The technician checked the stove and found nothing wrong. I don't trust that. I believe the technician had only the normal basic procedures to check the stove, but did not have the ability to extend the testing to find any underlying problems beyond the basic testing.
Dolores C, Amarillo, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 13, 2023
Not happy
I don't like use sears because of your guys customer service
Pezhman K, Canyon, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 31, 2023
Great job on the repair so far.
Today he was not very friendly must been having a bad day, and then to top it all off left a big black grease stains on my carpet. Instead of cleaning it up himself he said we could get grease remover and do it ourselves. Great job on the repair so far.
Chris R, Borger, TX
Customer service response - Chris, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 22, 2023
Repairman
Repairs did not work to ice maker and the refrigerator quit working
Sherrie B, Hereford, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 12, 2023
the worst I have ever experienced in my 80 years of life.
I won't use the language he used to me. but he was disgusting enough said.
William J, Mclean, TX
Customer service response - Hi, William , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on August 09, 2023
Dishwasher not repaired
Chris was very nice but did not fix my dishwasher. It started with a roar and leaking water in the floor. After turning it on It still makes a loud roar that was not there before. He blamed the float, but it roared before I removed the float to clean it. He said they "couldn't be bothered by sounds" WHAT! Sounds are what tells you there is a problem. There is still a huge problem.
Johannes L, Amarillo, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 07, 2023
Terrible
Very unhappy and disappointed. Darryl did not fix our gas range! He left telling me I needed to check and see if we had gas- which we did before it went out. I had to wait another 1.5 weeks to get someone back out (not able to use stove at all during this time) and it was actually because Darryl didn't properly plug in one portion of our new control panel- easy fix. I would never use him again.
Cassie B, Gruver, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 03, 2023
