2625 South Loop 35 Ste 120 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michael L
Kenneth was the most knowledgeable and professional tech I have ever met. He took the time to explain everything to me and he was very polite. Great man.
John K
Technician diagnosed issue quickly.
Tereasa G
Wonderful young man
Renea D
Very knowledgeable
Diana M
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 05, 2024
James C
Customer service response - Hi James, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on January 15, 2025
Ruben C
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on September 24, 2024
Jim F
Did not have the right parts. Four visits, and stove is still unusable. This was not worth purchasing the Protection Plan. We have had no oven for a month and a half! Beware...
Customer service response - Thank you for taking the time to bring this to our attention, Jim. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 09, 2024
Zack L
Second appointment scheduled, first appointment was last week Thursday and the technician “couldn’t make it.” They (Sears) rescheduled the appointment for today (Monday 3-17-25) and the technician never shows again, this time I just get a message requesting I rate his service… meanwhile my washing machine is still broken! Pretty useless to have a warranty if you can’t get anything fixed in a timely manner.
Customer service response - We apologize for the trouble you've faced, Zack. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 17, 2025
Chrissy S
Didn’t show up . Received message that technician was on the way but they never showed
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 20, 2024
