1805 E Stone Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dagney K
John was very pleasant and took a great deal of time to investigate the cause of my leaking washer. He determined it to be operator error in that we have been using too much detergent and not being as diligent as we could with cleaning the front gasket. I hope this resolves the issue.
Customer service response - Thank you for your review, Dagney! We're glad to hear John was thorough and pleasant in diagnosing the issue with your washer.
Sears Home Services on November 13, 2024
Walt P
Very professional and shared all the info that I needed to know about what My issue was and how he completed fixing it for me.
Customer service response - Thank you for your review, Walt! We're pleased to hear our technician was professional and informative in resolving your issue.
Sears Home Services on November 06, 2024
Angela B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 05, 2024
Mary C
Kenny was top notch!!!
Customer service response - Thank you for your review, Mary! We're thrilled to hear that Kenny provided top-notch service.
Sears Home Services on November 05, 2024
Bree
Grady was both professional and knowledgeable
Customer service response - Thank you for your positive feedback, Bree! We're glad to hear that Grady provided professional and knowledgeable service.
Sears Home Services on October 22, 2024
Janice W
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 07, 2024
Justin B
Great technician.
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 30, 2024
Carolyn S
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 25, 2024
Pete R
Your service man, John, was very personable and friendly, and obviously knew his job well. Thank you very much for the service
Customer service response - Thank you for your kind words about John's personable and knowledgeable service. We're delighted to have provided you with a positive experience!
Sears Home Services on September 19, 2024
Jim M
Grady is great, and provided superior service. He knows his business and fixed our problem! The customer service that backs him up, however, is terrible. The system cancels appointments and books new ones without consulting you . . . and then reschedules the appointment for the day you originally had. Automated phone calls and texts arrive the day of your appointment, announcing that the tech will be there "tomorrow" and then gives you today's date. When you call them to try and get the mess straightened out, the automated menu never allows you to speak to anyone and never provides a menu choice that will tell them why you're calling. When you're then forced into their survey at the end of the call, and you give them a "1" because they have created confusion and you're still not sure of the day they are actually scheduling you for, one of the answer choices they offer when asking the reason you gave phone support a poor rating is . . . "you wanted to speak to a person." I would imagine virtually everyone selects that choice because NO ONE gets service or satisfaction from a stupid automated menu.
Customer service response - Thank you for acknowledging Grady's superior service and expertise. We apologize for the frustration caused by our automated scheduling system and appreciate your detailed feedback, which will help us improve our customer service experience.
Sears Home Services on September 05, 2024
