2011 N Roan St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service on refrigerator
Grady was very nice and helpful with his services and suggestions
Patricia Vanhoy, Marion, VA
Frigidaire fix
Grady was so helpful, giving me all of my options for fixing our refrigerator. He was very personable and I felt he was very honest in his recommendations.
Ann U, Chilhowie, VA
Sears -Zline oven repair
Jim communicated his arrival time with me. Despite heavy rain he was on time! He completed the job, tested the oven and gave me some helpful instructions. Thank you Jim!
Michael C, Piney Flats, TN
Technician
He done a excellent job and he cleaning up after he was done, great job
Tony S, Lansing, NC
Washer fix
Jimmy was prompt, polite, and fixed issue in a timely manner.
Pamela F, Piney Flats, TN
Great service call
Randall was very professional and considerate. He texted before arriving and was very good at replacing my ice maker
Rosemary S, Seven Devils, NC
Great Tech!!!
Professional and knowledgeable. We have had Christopher on several jobs and have never been disappointed with his knowledge about our appliances. He solved our issue on our LG refridgerator when the other technician couldn't. I would definitely use him again if we had another issue.
Paula S, Greeneville, TN
Super fabulous awesome dude
Diagnosis was fast, temp repair was quick, and he got it working while we waited for a part.
Stephen V, Telford, TN
Tech
Great communication, helpful, courtesy, chris was very helpful and informant with the issues at hand
Seth I, Midway, TN
Repair tech was great. Scheduling/dispatch needs work.
The tech was great and communicated very well. Schedule/dispatch was a nightmare. They would schedule a service date and then not call me or send a tech because they "thought I didn't have the replacement part." Then they would say the next appointment was 2 weeks away. Again they wouldn't call me or send a tech on that new appointment date even though I confirmed it and said I had the part. Endless calls to get an appointment. Finally the tech received my appointment from dispatch and he was very good about communicating when he would arrive (phone call and text). Dispatch/scheduling is in great need of some improvement.
Christopher B, Vilas, NC
