2011 N Roan St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer repair
Coy was very professional and courteous and completed the repair quickly.
Phillip F, Gray, TN
Sears repair man
He was very professional, on time and efficient. He definitely knew what he was doing great experience.
Mike and Ruth Anderson, Chilhowie, VA
Randall was great, communication before appointment horrible
Tried to schedule routine maintenance on 2 washers, 2 dryers in adjacent properties but website only allows scheduling 1 appliance. Scheduled service but it was canceled on day of appointment without explanation. Rescheduled 2 days later. This was at second home 1 hour away from my home so therefore, 2 trips and have to be there from 8a-5p since there is no way to know when they will arrive. No way to contact a person to explain that service on more than one unit needed or to try and get an idea when they will arrive. If you try chat you just get a "bot" that is not helpful. No way to speak to a human being! Terrible customer service! Wish I had never purchased protection agreement, more trouble than it is worth. Could all have been avoided if I could have spoken with a person.
BW, Butler, TN
Very professional
Excellent communication skills. Very knowledgeable. Knows his job well.
Catherine B, Afton, TN
Service call
He was very prompt and worked diligently
Carroll A, Marion, VA
Excellent Service
Randall was very courteous and did an excellent job replacing my washer lid.
Karen M, Trade, TN
Range
Justin was great. Very knowledgeable and diagnosed problem quickly.
Joanne R, Boone, NC
Service review provided by Coy M
Coy M was on time. Very respectful. He struggled with the replacement of the part due to lack of space he had to deal with. Still he was able to accomplish the task at hand. Coy is an asset to sears service team of technicians.
Jennie C Mace, Elizabethton, TN
Service to refrigerator
Chad communicated well and did a great job
Nelson R, Vilas, NC
Services
Very good service Thanks and my parts come on time.
Freddy O, Damascus, VA
