2011 N Roan St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Donna Dikeman
Great technician. Very courteous and knowledgeable. Thank you
Customer service response - Thank you for your kind words, Donna! We're delighted to hear our technician provided courteous and knowledgeable service.
Sears Home Services on September 26, 2024
Jeanette Bergmann
Came as scheduled. Waited to make sure range was working before he left
Customer service response - Thank you for your positive feedback, Jeanette! We're pleased to hear our technician ensured your range was working properly before leaving.
Sears Home Services on September 15, 2024
William Stone
Repair tech was on time, knowledgeable, and fixed the problem with my LG (washer) front-loading drain pump. The price (beyond the control of the tech) was too high and a considerable fraction of the cost for a new washer.
Customer service response - Thank you for your feedback, William! We're glad to hear our technician was punctual and knowledgeable, though we understand your concern about the pricing.
Sears Home Services on September 07, 2024
Sandi Bird Aldridge
Nicholas was our repairman. He was excellent at communicating with us to update his arrival times. He was professional, friendly, and knowledgeable... and he got our washing machine fixed! We are very pleased with the service we received.
Customer service response - Thank you for your wonderful feedback, Sandi! We're thrilled to hear Nicholas provided excellent communication and service, and we're glad your washing machine is now fixed.
Sears Home Services on September 05, 2024
Jean Easterling
Technican was very polite & experienced.
Customer service response - Thank you for your positive feedback, Jean! We're pleased to hear our technician provided polite and experienced service.
Sears Home Services on September 04, 2024
Bill Davis
The second tech did an excellent job and then called the insurance company, that authorized a new unit. The first tech out a week ago was lazy, didn't do anything. He said the unit was fine to use. When the new tech from another company called, and said he had fixed it and it was ok to use. The water overflowed out of the dishwasher and under the floor. I have not seen the damage to the floor as of yet. I will be at the cabin tomorrow and check out the damage to the floor. The last tech that was there today said it did not look good. Bill
Customer service response - We're sorry to hear about the initial issues you faced, Bill, but we're glad the second technician provided excellent service. We appreciate your feedback and hope the damage is minimal when you inspect it.
Sears Home Services on August 28, 2024
Terry Anderson
Wonderful work
Customer service response - Thank you for your kind words, Terry! We're delighted to hear you had a positive experience with our service.
Sears Home Services on August 28, 2024
Don Yates
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 27, 2024
Lisa Harris
Jimmy my repair man was awesome! The rest of the service that was given by Sears was awful. Scheduled me an appointment then canceled it them scheduled another but didn't order my part but sent out the tech anyway so then we had to reschedule again. Then only 1 part out of 2 showed up then found out the 2nd part was canceled. The 2nd person I spoke to in another country kept reassuring me the parts would be there by my service date. Very dissatisfied and disappointed.
Customer service response - We're sorry to hear about the scheduling and parts issues you faced, Lisa, but we're glad Jimmy provided excellent service. Your feedback is important to us, and we appreciate you taking the time to share your experience.
Sears Home Services on August 25, 2024
Stacy Miller
John is a great repair man!! Very nice guy and a pleasure to talk to!!
Customer service response - Thank you for your positive feedback! We're delighted to hear John provided excellent service and made your experience enjoyable.
Sears Home Services on August 25, 2024
