1000 Rivergate Parkway Ste 5 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Close door warning comes on after oven has been on
Justin felt pretty assured it was fixed. We started using this afternoon in preparation for a dinner party. Put on 400 degrees, heated up fine, placed bread in oven for a 15-20 minute cook. Worked fine for approximately 10 minutes then "close door" warning appeared. Needless to say, with company coming in 2 hours, we are not happy.
Max R, Nashville, TN
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 28, 2023
Fraudulant claim
We were told we don't have a heat pump when a company came out a couple of weeks ago and have pictures of our pump. Also the original company we called out said you can use the chart to measure the refrigerant when this technician denied you can do that during cooler months. Our claim was denied because a false report and diagnostic was given.
Everett F, Springfield, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 06, 2024
Work not done but tech was nice
Nothing happened. He literally left - apparently I have two accounts I've been paying for and they couldn't figure out what to do
Caraline M, Hendersonvlle, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on January 27, 2024
Dishwasher
Did not fix problem. Again!! Problem with flashing lights and dishwasher not functioning still persists!
Helen P, Hendersonvlle, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 23, 2023
Tried but the fridge still doesn't work.
The fridge was a little noisy and we wanted to repair it before selling. This was at the end of august. After the 2 nd visit the noise stopped because the entire fridge stopped. Now after 4 visits and over 2 months the fridge doesn't work It seems each tech who came had no notes from the previous visit and made their best guess as to what was wrong with it. Awful service. Horrible communication with no options. Will never pay for another warranty. No way to chat live with anyone other than the tech when they arrive. I'm now throwing out the fridge. #awful #notworththecost #neveragain.
Gerard C, Nashville, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 13, 2023
Repair work caused ice area to get warm
Fun was great BUT After repairing the noisy fan the ice bin started melting and is not cold enough to make ice! Need to schedule a call back.
Gerard C, Nashville, TN
Customer service response - Dear Gerard thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on September 19, 2023
Refrigerator service provided by Frank
Extremely satisfied with his service. He was cordial while being very professional, answered questions easily, and seemed to really care about a small job as much as he would have cared about a job that would have required more attention.
Carrie H, Nashville, TN
Customer service response - Hi Carrie, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on August 29, 2023
Now my ice maker doesn't work. Help
He did not fix my ice maker on the refrigerator, today. Please let him know. We need our ice maker it was working before, now it doesn't .
James P, Hendersonvlle, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on August 23, 2023
Fridge not fixed at all.
15 days after booking this service, technician has been here twice. Once on day 7 to tell us he needed to order the parts and again on day 15 (today) when he told us the fridge was working again. It's been 13 hours and the fridge is at 70 degrees. No cold air moving from vents at all. Freezer is at 54 degrees. Not sure how to get them back out here to finish the job.
Dr W, Nashville, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 02, 2023
