1000 Rivergate Parkway Ste 5 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Microwave
James was very efficient, explaining what and why he was changing out specific parts. Great Job
M, Mount Juliet, TN
Garbage Disposal
I'm not happy with customer service at all ad the way they treat their customers, and the time they waste not only to the customers but the time they wasted sending out technicians twice in or to order a replacement for our broken Garbage Disposal. They don't keep in touch with you after the service, and don't follow through with their promises. However Roosevelt, the Technician was very nice and helpful.
Gerrie M, Lebanon, TN
Did good and quick work for such a big man in a tight space.
Was good 👍. Don't like doing this, so this is all u get. He did good and quick work!!!!!!
Wayne D, Cross Plains, TN
Repairman
Veaceslav was very knowledgeable of the work to be performed
Ronald M, Ashland City, TN
Service rendered
Frank was nice and polite. Seemed knowledgeable of refrigerators and causes for problems with the appliance.
Janice S, Lebanon, TN
Service call
Tech arrived on time, was very polite & professional, and diagnosed the issue immediately. The repair price was excessive.
Patrick C, Franklin, TN
Because it not fix
Pay to get ice maker to work but still not working so I can not rate. Pay alot of money for this job.
Hay J, Madison, TN
Dishwasher Duty
Justin was prompt in arrival. He identified a problem with the dishwasher swiftly and unclogged the tubing. He then ran a bit of a cycle. He was helpful. I'm not certain that my dishwasher is completely repaired.
Christopher T, Hendersonvlle, TN
Billy was great — the company, not so much
1st appt, took 4 days after home warranty contacted them. Diagnosis: I needed a part replaced. Appt scheduled 8 days out. The hottest week in Nashville. Tried to find a # to call to see if there was some way to work with the schedule. No luck. Billy came first thing on the scheduled day, thank God. My week without A/C was awful. After doing everything I could to stay cool, by late morning, it was no cooler than 90. In the end, it took him less than an hour to fix. If there had been an office I could call, maybe I could have persuaded them to fix it before the scheduled time. The only reason I didn't go local is because I used my home warranty company, which is a whole other issue. Took them 2 days to even find a company to do the job. I'm all fixed now, but you really should make it clear how to call a local number. If that isn't even an option, you really suck.
Tana S, Madison, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 25, 2023
Not thorough
Arrived way early in the morning, which is not horrible in itself, but a little inconvenient. Then, was dismissive of my husband's concerns with the fridge, working sometimes and not others.
Melissa G, Gallatin, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 18, 2023
