7801 Rivers Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
leakage investigation
Scott investigated every possibility for leakage which had ceased before he arrived. He covered all possibilities, explaining as he investigated. I felt comfortable that he had covered all possibilities.
Michael Shannon, Summerville, SC
Great communication.
Scott called before arriving and explained his tasks throughout the repair process.
Helio C, Summerville, SC
Brandon
He was very knowledgeable, very professional, had excellent customer service, and worked quickly to resolve my issues. Highly recommend 👌
Marche C, Summerville, SC
Ice maker repair
On time, prompt, and courtious. He installed the part in the time he provided as an estimate.
Gail M, Hanahan, SC
Great job Shareef
Great service by Shareef. But need to be able to talk to a real person if questions. Automated call not helpful at all. I was able to text Shareef and he was very helpful.
Suzanne H, Goose Creek, SC
Professional, friendly, fixed problem quickly
Easy to schedule and in my case, reschedule. Technician let me know of a delayed arrival time. He quickly assessed the problem and fixed. Great service!
Mark F, Summerville, SC
Awesome job
Scott was amazing, very knowledgeable and explained everything very clearly.
Dina C, Summerville, SC
Ac
Devin changed the way I thought about sears home service. Until he showed up I would have never thought about using you again, thst being said wasn't all your fault as I am with CHOICE HOME WARRANTY and they ultimately are to blame. Thst being said after Devin work today and the I'm getting it done no matter what attitude I would totally recommend you. All I can say is you need more people on the service side like him
William C, Hanahan, SC
Technician
He was friendly, courteous and professional. I am satisfied with his service.
Patricia A, Moncks Corner, SC
Asses repaiarable status of Goodwin 2.5T AC System Failure
Devin was exceptional in his communication and and a pleasure to deal with. It did take "2" weeks for someone to come and with 98degree F heat, a 78yr old disabled wife, the reactionary response from Choice was exceptionally disappointing and imho a complete failure in what they promised the would/could do to meet our warranty needs in at a crucial time. No complaints whatsoever with Devin and a pleasure to deal with. * Devin left "no" way of contacting him back. ** Also, I received an invoice for $100.00 when we were told per agreement right up to the day Devin arrived, it was $85.00 which is what we intend to pay. *** Due to what Devin found outside at the condenser installation, his boss instructed him NOT to go into the attic and therefore, no inspection was carried out on the entire system and Devin was only at the house for a very short time.
Charline A, Summerville, SC
