7801 Rivers Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
julie poland
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 26, 2025
Donald Parker
The technician David was outstanding and here’s hoping it works in 12 hours. Per your service company they need to be disbanded sent home and replaced with people that speak English and have a sense of caring. All they do is read a Script but don’t listen to the customers. Your AI program is embarrassing when I attempted to discuss the contract which was never resolved. Hire more techs as well before you have none
Customer service response - Thank you for your feedback, Donald! We're glad to hear that David provided outstanding service, and we apologize for the issues you encountered with our service company and AI program.
Sears Home Services on January 26, 2025
Rachel Vaz
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 21, 2025
Pam Hatchell
Tech was awesome courteous, knowledgeable and efficient
Customer service response - Thank you for your positive feedback, Pam! We're delighted to hear that our technician provided you with courteous, knowledgeable, and efficient service.
Sears Home Services on January 19, 2025
gloria blanton
Very knowledgeable!! And very courteous!
Customer service response - Thank you for your positive feedback, Gloria! We're pleased to hear about your experience with our knowledgeable and courteous service.
Sears Home Services on January 15, 2025
Kelsey Newton
Brian was super friendly and helpful.
Customer service response - Thank you for your positive feedback, Kelsey! We're glad to hear that Brian provided you with friendly and helpful service.
Sears Home Services on January 14, 2025
Don Parker
David was phenomenal. He handled the issues and recalibrated the Frigidaire Refrigerator in a timely fashion. Keep him on board since it was refreshing to deal with a professional.In regard to your company that set up the appointment, they are rediculous and should be replaced ASAP. They misinformed and it literally took me a week to have the issue handled. What happened to honesty?
Customer service response - Thank you for your feedback, Don! We're glad to hear that David provided professional and timely service, and we apologize for the scheduling issues you faced.
Sears Home Services on January 02, 2025
Julie Lackey
If I could get the same tech I got today (Bryan C) I would extend my warranty forever .. he was so nice & informative .. he taught me things that none of the other people I’ve seen over the last 4 yrs even knew about … very very pleased !!
Customer service response - Thank you for your wonderful review, Julie! We're thrilled to hear that Bryan C provided you with such informative and pleasant service.
Sears Home Services on December 17, 2024
Douglas Glover
David did an excellent job repairing my refrigerator. He was professional, competent, and explained every action that he took in an easy to understand manner. I have dealt with many technicians in my life, but no one has performed as well as David. He is an outstanding technician.
Customer service response - Thank you for your glowing review, Douglas! We're thrilled to hear that David provided you with exceptional service and clear explanations during your refrigerator repair.
Sears Home Services on December 12, 2024
elaine Morgan
The issue with m frig was mire than normal. David figure how to fix the issue and did Awesome
Customer service response - Thank you for your review, Elaine! We're glad to hear that David was able to resolve the complex issue with your fridge successfully.
Sears Home Services on December 12, 2024
