7801 Rivers Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
monique taylor
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 21, 2024
Mo Moshtaghi
Your service man was professional caring individual he done awesome job but you as a company serving your customer you all did lazy job it takes you guys 8 weeks to respond my request to preparing my air condition upstairs that means I did not my family did not had air condition for almost 8 weeks where the temperature in Charleston reach sometimes over 100 multiple call I met you all it looked like it went from one ear come from the other I've been your loyal customers since 1981 that means I'm loyal to you but you are not loyal to your customers like me serious Sears used to be a great company take care of their customers but the new leadership in the past couple of years did not and will not take care of the customers all they care about is the dollar sign
Customer service response - We apologize for the delay in addressing your air conditioning issue and appreciate your long-standing loyalty since 1981. Thank you for acknowledging the professionalism of our technician, and we value your feedback as we strive to improve our service.
Sears Home Services on August 21, 2024
Demetra Mincey
Our technician for this call was Adam . He was very courteous and knowledgeable about our product .
Customer service response - Thank you for your kind words; we're thrilled to hear about your positive experience with Adam. Your feedback is greatly appreciated!
Sears Home Services on August 14, 2024
Cynthia Withee
Customer service response - Thank you so much for the 5-star rating, Cynthia! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 05, 2024
Michael McCready
The technician Vincent was good, overall experience was ugly. Initial date of service May 24,2024 and finally parts install on 2nd service call August 1.
Customer service response - We apologize for the delay in getting your appliance fixed and appreciate your patience. Thank you for acknowledging Vincent's efforts and for your feedback.
Sears Home Services on August 01, 2024
Ashley Rivers
Customer service response - Hi Ashley, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 01, 2024
Karey Sayre
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on July 30, 2024
ShaRelle lanishe
My technician Brandon was very knowledgeable and extremely honest. He was efficient one of the best I've seen in a while.
Customer service response - Thank you for your positive feedback about Brandon's service. We're proud to have him on our team and glad to hear he provided you with the exceptional service we strive for.
Sears Home Services on July 30, 2024
Ted Brooks
Efficient.
Customer service response - Thank you for highlighting our efficiency. We appreciate your feedback!
Sears Home Services on July 28, 2024
CoastieChief1
Excellent experience! David is a very knowledgeable guy that knows what he is doing. Got my fridge up and running in no time. Very personable and took time to show me the issue and explain things. Highly recommend!!!
Customer service response - Thank you for your wonderful review and for recognizing David's expertise and helpfulness! We're thrilled we could get your fridge fixed quickly and appreciate your high recommendation.
Sears Home Services on July 24, 2024
