7801 Rivers Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
William L
Sharif was knowledgeable on fixing the washing machine.... he called in advance and arrived on time.. he is a good employee...
Customer service response - Thank you for your positive feedback, William! We're pleased to hear that Sharif provided knowledgeable and timely service.
Sears Home Services on November 05, 2024
Tom
Technical Brian was professional and extremely knowledgeable.
Customer service response - Thank you for your positive feedback, Tom! We're delighted to hear that Brian provided you with professional and knowledgeable service.
Sears Home Services on October 20, 2024
Nicole H
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 15, 2024
ursula O
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 06, 2024
Myra C
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 24, 2024
monique T
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 21, 2024
Mo M
Your service man was professional caring individual he done awesome job but you as a company serving your customer you all did lazy job it takes you guys 8 weeks to respond my request to preparing my air condition upstairs that means I did not my family did not had air condition for almost 8 weeks where the temperature in Charleston reach sometimes over 100 multiple call I met you all it looked like it went from one ear come from the other I've been your loyal customers since 1981 that means I'm loyal to you but you are not loyal to your customers like me serious Sears used to be a great company take care of their customers but the new leadership in the past couple of years did not and will not take care of the customers all they care about is the dollar sign
Customer service response - We apologize for the delay in addressing your air conditioning issue and appreciate your long-standing loyalty since 1981. Thank you for acknowledging the professionalism of our technician, and we value your feedback as we strive to improve our service.
Sears Home Services on August 21, 2024
Demetra M
Our technician for this call was Adam . He was very courteous and knowledgeable about our product .
Customer service response - Thank you for your kind words; we're thrilled to hear about your positive experience with Adam. Your feedback is greatly appreciated!
Sears Home Services on August 14, 2024
Cynthia W
Customer service response - Thank you so much for the 5-star rating, Cynthia! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 05, 2024
Michael M
The technician Vincent was good, overall experience was ugly. Initial date of service May 24,2024 and finally parts install on 2nd service call August 1.
Customer service response - We apologize for the delay in getting your appliance fixed and appreciate your patience. Thank you for acknowledging Vincent's efforts and for your feedback.
Sears Home Services on August 01, 2024
