7801 Rivers Ave Reviews

Vincent was a very good repairman,..I am upset with the communication process of getting in touch with anyone who could speak... totally automated and no one never showed up for my first appointment! Also, ridiculous price to put on a little clip to lick the washer... this lg is only .2 years old!!!!! never again !

Technician was excellent but I am very disappointed with the company. I have been trying to speak to a person and/or supervisor for 2 weeks. I have lost 3 of my Saturday’s because of a mistake one of the technicians made and I still got a later appt today. I will use Sears until my home warranty services expire and then I will look for a new provider.

He (apparently his name is Adam) never showed up. If I could give zero stars, I would. I called the company and was told the technician closed the call. He claimed the problem was no power to the freezer. Well there is power to the freezer, and if he would have read what the problem we are having with it is, he would have realized how stupid he sounded by claiming no power. My husband took a day off work to wait for this technician who never showed and claimed he did. That makes me beyond angry!

Booked online and never heard from them until an hour after appointment. Do not book. They don’t have a live person to talk to about appointments. Told agent who actually called I was displeased.

We have the parts they ordered but they cancel or don’t show up to do the repair we’ve had 4appt scheduled and no service yet and they wont give you a local number to talk to them . For a washer repair and dryer clean

The Technician was excellent. I gave the 1 star because I asked if the dryer cleaning came with vent cleaning and they said yes. No it did not. This is the 2nd time Sears was dishonest. Will never use them again.

The dispatcher failed to relay initial problem to initial tech. Initial tech misdiagnosed the problem even though the unit displayed “DEMO” . A simple software reset issue that neither tech knew how to bypass. Even after second tech call for expert help he could not find the correct procedure. After installing new parts that were not needed the original problem prevailed. “DEMO” mode. MW not heating. The second tech eventually found documented instructions on how to eliminate the fault. Techs utilized my resources and assistance to effect the reset, repairs to my wall, my resources and an outlay of $456 because of incorrect diagnoses which by the way amounted to an assumption that the problem is normally one or the other of the two parts recommended for replacement. I purchased a service for the unit which was suppose to deduct $25 from initial service. None of that happened. I expect remediation for this calamity of errors

This is our fifth straight day of cancelled appointments. We have the part and have sat home for 5 days.

I never had a service done because GE rectified the problem. They did so because Sears missed two appointments prior to this one which I tried to cancel and then they were actually coming !! Ugh!