7201 Two Notch Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fixed one now the other is not working
Lots of confusion with which unit wasn't functioning correctly now my upstairs unit isn't working and it was fine before the visit
Demetria W, Columbia, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 12, 2024
Refrigerator
Customer service was poor this morning. Very disappointed since he did a good job when first came to my home.
Shelia M, Columbia, SC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 15, 2023
Owner
Floor was soak and wet ,fridge leaking after tech left.
Veronica A, Lexington, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 31, 2023
NO Show But Bill Sent
Chadwick was scheduled for 10:30 am. At 10 am I got a bill saying the call was complete EVEN THOUGH HE NEVER CAME. I spent the next hour and a half on the phone with Sears filing a complaint and rescheduling the appointment. I hope I have better results. I also have another appointment (for another appliance) tomorrow. I hope that technician actually comes. I have had a Sears Service Agreement since my appliances were new in 2004 and this is the worst experience I have had. I hope this never happens again and the two service calls go smoothly.
Judi M, Lugoff, SC
Customer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on November 18, 2024
Chadwick W
Again the person has not arrived at my home and says he has. I'm tried of Sears making excuses for the Tech. I am getting in touch with the BBB because I have had it. If this person doesn't want to work there are others that would. If he doesn't know his direction he needs to call. No call was received. I had it.
Henrietta F, Pinewood, SC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on November 15, 2024
Disappointed
We were expecting a service call between 12 and 5 pm. It is now 6 pm. No call. No show. So has of right now y'all get an F.
Charles C, Irmo, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 01, 2024
No one SHOWED up
This is the second time you have set appointment and said you came to my house and NO one showed up! Regina Wilson 7025757814
Regina W, Eastover, SC
Customer service response - Dear Regina thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 08, 2024
Absolutely ridiculous!!!
This is the second time a scheduled appt was made for a repair technician that was a no call, no show!!! Terrible dishonest service!!!
Athena Reed, Sumter, SC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 08, 2024
Washer
Sears came to schedule an appointment 5 times to my home. 1st 3 times unable to repair, ordering parts to my home and unable to repair, cancelled one time bc of the weather. Coming out for the 5th time and I am hoping they can write it off. I have never I mean never experience any bad bad customer service in my life Reference an appliances. I am so so so dissatisfied. I am want to cancel and contact the Better Business Bruerar on my experience with Sears. I will never recommend them to anyone: Sears has given me the worse customer service!!!
Nanette W, Columbia, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 03, 2024
Fraudulent No Show
I had an appointment scheduled between 8am and 5pm. I got off work and drove 8 hours to be at the location by 8am (arrived at 6am). Stayed there ALL DAY. No one ever showed up. I called and was told that the appt was completed and could not be rescheduled. To top it off I received and estimate form with my FALSIFIED signature. They charged my warranty company for work they never did and FRAUDULENTLY signed my name.
Regina W, Eastover, SC
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on October 03, 2024
