2068 Sam Rittenberg Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Whirlpool Ice maker repair
Repairman was curtious, knew what he was doing and overall did a good job.
J P, Charleston, SC
AC repair through Choice Home Warranty
Brandon was very nice. I was not happy about having 1 visit then having to wait 6 more days to get the stop leak and Freon put in. There needs to be more than 3 people for the entire Charleston area.
Brenda H, Johns Island, SC
Amana fridge
He was very professional. He called when he was close by, and he told me what the problems was with my fridge.
Henrietta G, Adams Run, SC
A good diagnosis, but a troublesome problem
Jaylin contacted me before time, and was helpful and followed the SHS protocols. He is friendly, polite, and knowledgeable. The difficulty with this new machine indicated that a replacement was the best solution, since others of the same type have had similar conditions. His knowledge and technical information gives him a good example of Sears Home Services making wise choices for their technical personnel.
Ellen C, Charleston, SC
The technician he was on time.
It was a good experience. He was a very nice man.
Richard B, Charleston, SC
Friendly Customer Service
Jaylin was very Professional and on time. Services were followed up with ge and the claim was being processed in a timely manner.
Sadie P, Yemassee, SC
No parts
If he would have had the part would have been great His service was fine but did not have the part very disappointed
Grayson K, Johns Island, SC
Very Pleased
In time and quick diagnosis and fix at very reasonable cost.
Norman M, Mt Pleasant, SC
Customer service response - Dear, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on November 14, 2024
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Excellent arrived early, worked quickly, Appliance expertises, answered all my questions!
Yvonne P, Mt Pleasant, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]
Sears Home Services on May 17, 2024
Nine month wait for Refrigerator Repair
Regretfully we waited nine months to get a repairman to come and install two parts ordered by Sears. During four different times (Mar- Sep) I collaborated with Sears management who tried rescheduling a repairman to complete the work. Each repair date failed - No Repair Person reported. This happened three times. Final coordination with Sear POC Critsha was helpful. A repairman came on October 2, 2024 to evaluate my refrigerator and the parts that were sent to my home. Repairman retrieved the two parts and ordered a new part. Finally the new part was installed by your repairman (Robert R). Know that I've been a loyal customer and am not been pleased with this painful "Refrigerator Adventure". With three additional large Sears appliances in my home I'd like know if you'll be able to do a better job in the future when I need repair service. Please contact me. Ned Roper
Ned Roper, Charleston, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 09, 2024
