650 Bald Hill Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Susan McKerracher
Rating only the service team, they have been excellent
Customer service response - Thank you for your 5-star review, Susan! We're glad to hear our service team has been excellent.
Sears Home Services on April 06, 2025
Barbara Fisher
My tech Domingo was excellent. Knowledgable and efficient. My only complaint and frustration was with Sears and their online communication system. They kept rescheduling my return appt saying the part ordered had not come in when in fact I had received the part. My attempts to contact someone to let them know I had indeed received the part was frustrating as I was continually referred to bot chats that were totally useless.Finally I found an actual phone number and talked to a real live person. She was great and she scheduled my return visit for the very next day. Humans A+ Chat bots F
Customer service response - Thank you for your feedback, Barbara! We're glad Domingo provided excellent service, and we apologize for the frustration with our online communication system.
Sears Home Services on April 06, 2025
Brian Lilli
Technicians was on time very knowledgeable and clean.
Customer service response - Thank you for your 5-star review, Brian! We're glad to hear our technician was punctual, knowledgeable, and clean.
Sears Home Services on March 31, 2025
Jim Shaffer
Excellent, quick service. Very knowledgeable
Customer service response - Thank you for your 5-star review, Jim! We're glad to hear you received excellent and knowledgeable service.
Sears Home Services on March 17, 2025
Markus Earley
Technician was: On time, knowledgeable, efficient, friendly. Automated service alerts however were glitchy at best...example: asked me if I wanted to reschedule the service call AFTER it had been completed
Customer service response - Thank you for your 5-star review, Markus! We're glad to hear the technician was on time and efficient, and we apologize for the issues with the automated service alerts.
Sears Home Services on March 05, 2025
Tyler Grimes
The service technician was great. He let me know in the morning what time he would likely get here, which was very helpful. He was personable, knowledgeable, and helped us a great deal. The best part is our dishwasher is all fixed!
Customer service response - Thank you for your 5-star review, Tyler! We're delighted to hear our technician was personable, knowledgeable, and helpful, and that your dishwasher is now fixed.
Sears Home Services on February 17, 2025
Oskk
On time clean and respectful took care of the issue quick and made sure I knew what was the cause.
Customer service response - Thank you for your 5-star review! We're glad to hear our technician was punctual, respectful, and thorough in addressing the issue.
Sears Home Services on January 05, 2025
Dan Denbow
David is a friendly, professional and knowledgeable technician -- highly recommended!
Customer service response - Thank you for your 5-star review, Dan! We're thrilled to hear David provided friendly, professional, and knowledgeable service.
Sears Home Services on December 05, 2024
Thomas Lindquist
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 03, 2024
Lindsay Grim
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 26, 2024
