2900 Elmira Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joe Gurinko
We needed an urgent repair to our oven as we are getting set to move out of our house. I was able to get a diagnostic appointment the first day that was open for me. Bernie diagnosed the repair, ordered the part needed and set an appointment that allowed time for the part to get here. I got the part the next day (on a Saturday) and I was able to reschedule the installation two days later. Fantastic service!
Customer service response - Thank you for your positive feedback, Joe! We're glad Bernie could provide prompt and efficient service to meet your urgent needs.
Sears Home Services on April 07, 2025
Thomas weaver
Arrived within time frames offered Ordered correct parts and installed correctly. Very pleasant and professional!
Customer service response - Thank you for your review, Thomas! We're pleased to hear our technician was punctual, pleasant, and professional in ordering and installing the correct parts.
Sears Home Services on March 01, 2025
Sherri DuBois
The Technician was polite, knowledgeable, and efficient. I will continue to use Sears to fix my appliances in the future. So glad my dryer no longer sounds like it’s full of rocks!
Customer service response - Thank you for your positive feedback, Sherri! We're thrilled to hear our technician was polite, knowledgeable, and efficient, and that your dryer is now running smoothly.
Sears Home Services on December 30, 2024
Alyssa Barnes
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 23, 2024
Martin Hill
Bernard visited us, examined the stove and explained to us its status, and what we should do next. He was very knowledgeable and helpful. We will definitely ask him again.
Customer service response - Thank you for your positive feedback, Martin! We're glad to hear that Bernard was knowledgeable and helpful, and we look forward to assisting you again in the future.
Sears Home Services on November 23, 2024
Beth Horning
Very professional and knows the appliances. very much appreciated, you are very fortunate to have an outstanding worker.
Customer service response - Thank you for your wonderful feedback, Beth! We're delighted to hear that our technician's professionalism and expertise made a positive impression.
Sears Home Services on October 02, 2024
Elizabeth Dinich
Our tech Bernie was great! Lots of information was shared. He was quick and efficient. Highly recommend him.
Customer service response - Thank you for your kind words and recommendation! We're thrilled to hear Bernie provided excellent service.
Sears Home Services on July 11, 2024
Sue Walton
Great service! The technician is very good at his job and is very much appreciated.
Customer service response - Thank you for your kind words! We're thrilled to hear you had a great experience with our technician.
Sears Home Services on June 10, 2024
Suzette Bates
Service rep was wonderful. Scheduling was horrible!
Customer service response - We're thrilled to hear our service rep did a wonderful job, but apologize for the inconvenience with scheduling. Thank you for letting us know so we can improve.
Sears Home Services on June 05, 2024
Patty Henry
Chris is an excellent representative for the service dept.in everyway. 👏👌. Courtesy , workmanship and satisfaction is his goal it seems to the customer. It’s the (Sears system) of getting these great people who work for Sears out to us for the repairs that get the (lowest scores) for customer satisfaction . Ex: sending your parts to another town by mistake and not resending it back to you, as you patiently wait for your ordered parts for refrigerator! The list of their not following through goes on for me unfortunately. Thank goodness the the reps. like the Chris ‘s make up for their lack of a customer-friendly system that works for the customer…….. 😞Mrs. Henry
Customer service response - We sincerely apologize for the frustrations caused by our service system and the issues with part delivery, Mrs. Henry. Thank you for acknowledging Chris's hard work and dedication; we're committed to improving our processes based on your feedback.
Sears Home Services on March 31, 2024
