2900 Elmira Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Stacy J
Ronald was outstanding. He was friendly, knowledgeable and understood my frustration. He got the range working again quickly, was very neat in his work and quick, yet, was very thorough.
Customer service response - Thank you for recognizing Ronald's dedication and expertise. We're so glad he could efficiently resolve your range issue to your satisfaction.
Sears Home Services on March 28, 2024
Lexy R
On time, thorough and efficiently
Customer service response - We appreciate your positive feedback and are glad to hear that you were satisfied with our service. Thank you for taking the time to leave a review!
Sears Home Services on March 01, 2024
ruth C
The tech was very good. Did a good job. Definitely will call A & E again
Customer service response - Thank you for taking the time to leave a review and for your kind words about our technician. We appreciate your support and look forward to serving you again in the future.
Sears Home Services on February 12, 2024
Maryanne V
I've always been very pleased with the service I've gotten
Nancy F
Darren R
Excellent service technician he was professional and did an excellent job.
Keith G
He did fine with his repair, but when he left he had the old compressor and proceeded to leave a trail of oil across my floor and stain my treated deck. No need to be that careless. He wiped it with a rag but I had to go behind and clean and mop it all up. Not great service and clean up
Customer service response - We apologize for the trouble you've faced, Keith. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 12, 2025
Sarah G
Horrible service. Brady, the repairperson, told me that there was a hole in my washer hose, but he could not order the part, rather the homeowner had to. I said great, I will pick it up from the local hardware store for him to install. He said that they are not allowed to install parts that the homeowner provides, because it might not be the right part. Um, that is nuts. He then said I still had to pay for his diagnostic fee despite him not being able to fix the washer (although I was happy and eager for him to fix it). Total scam. He also made a visible dent at the top of my machine when opening the front panel.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 03, 2024
Glenn E
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on October 27, 2024
Bryson S
Scam call them for a Lid Lock problem 189 for the guy to come out then when he gets there he said it going to be close to 600 dollars on what it a home washer not no Commercial grade washer thanks for nothing I'm just buying a new washer. 👎
Customer service response - We apologize for the trouble you've faced, Bryson. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 12, 2024
