1008 Ross Park Mall Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
4
Just wish we would have know when he was coming. Early in the day it said 9:55. He don't come unt late afternoon . Just better communication.
Thomas Sandherr, Pittsburgh, PA
Range repair
I am very frustrated and angry the problem I had is back my back burner is not lighting but you all were paid in full,
Gerald W, Pittsburgh, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 08, 2023
Charles was not the issue
I waited two days two different appointments from 8 in the morning to nearly 7 the first appointment .then the second appointment I waited from 8 in the morning until 6 at night, your chat team was of no help whatsoever and Charles missed the repair issue the first time out causing me to go nearly three weeks without a washer. You should just state up front that this is going to cost upwards of three hundred dollars instead of playing with people. The washer washed 1 load last night and I am praying it continues to work this time.
Teresa R, Pittsburgh, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 14, 2023
LG repair
One month ago, a Service Tech from Sears came to my house visa-vie Choice Home warranty. He emptied my freezer in order to inspect the problem on the metal tracks. He noted that a part was missing. He apparently ordered the wrong part and today's Service Tech opened the freezer and simply looked - he didn't check anything. He said that the ball bearings were unevenly worn because the LG refrig is 14 years old. Two different opinions that resulted in the warranty company, refusing my claim.
Katina K, Pittsburgh, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 16, 2024
No Show
Sal seems to be a very nice guy. However, he was given the wrong appointment time and we were not home. So, our dishwasher is still broken. On top of that, we are getting emails from Sears referencing the completed repair with initials that aren't ours. What is going on??? Get organized!!
Dennis M, Pittsburgh, PA
Customer service response - Dear Dennis thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 01, 2024
Horrible
The repairman entered my home, never acknowledged me, did not ask if he should remove his shoes, never called me by name and said the work which needed to be done would cost me over 600.00, and also that money had to be paid in advance!! What type of fool would do that. I will Not do business with him or your company again
Shirley J, Pittsburgh, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 12, 2024
Problem not fixed
Problem not resolved. Just tried to run a wash and it stopped mid cycle.
Phyllis Coontz, Pittsburgh, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 04, 2023
Extremely disappointing visit
Tried to explaining to the tech what we were experiencing with our washer, that clothes weren't getting fully cleaned and we suspected the agitator, as it does not sound like it used too, and not makes an unusual click sound. About 3-4 weeks ago there was a noticeable difference in the cleanliness of our clothes. No other changes were made to our process, same detergent, same cycle, same water level etc. He ran it on a rinse and spin cycle, it finally started attempting to agitate, it started making that clicking noice which I pointed out, to which he said "that's what it is supposed to sound like"; strange because it never sounded like that before, but he assured us it was normal. Not sure what else to say to the "expert" at that point. He did nothing else to test the function of the agitator, based his assessment solely on the sound. I asked if there was any other way to test it, he once again asserted that it was normal. I also asked about the unusual balance the washer has been experiencing. I understand not loading a washer properly can cause banging, but as of the last several weeks it has been off balance almost every single cycle. For this he said that we simply need to run it on Large Load size every time. He checked nothing physically, not a tool left his bag. The visit was all of 15 minutes and his assessment was that we should try to use a brand of detergent like tide…specially pods. Versus the detergent we use, which is merely a scent free detergent that he was not familiar with. In addition to running the Washer on Large load for all loads, and using Hot water exclusively. It boggles my mind why the good people of Kenmore would have even those other options, perhaps they can consult with David from Sears home service, and do away R&D team. After David left, I took matter into my own hands, removed the Locking mechanism to witness the agitator functioning, lo and behold the agitator fails to agitate. I have taken a video of this.
Bernard V, Pittsburgh, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 30, 2023
Failure to show
This isn't specific to Glenn who I give an above average rating to. However, My original appointment was Friday and no one showed, I did not receive a call or text. It is impossible to get someone from A&E on the phone. Your timeframe of 8 to 5 is incredibly inconvenient to homeowners who have no idea when the tech will show and infuriating when I wait all day Friday and no one shows at all.
Thomas N, Pittsburgh, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 03, 2023
How can Sears service not be willing to service a Kenmore.
Very upset that my washer could not be repaired because the serial # sticker was no longer below the lid. It is a kenmore elite model 110. Not Marvin's fault but definitely a Sears product
James B, Pittsburgh, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
