2652 Ellwood Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Flowers Roses
This number is wrong! This number transfers you to telemarketing sales on the phone. They do not do any service repairs!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 01, 2024
Keri W
Bob was very pleasant and worked very quickly to diagnose and repair our oven. My problem falls down to costs. The part cost me $52 but they changed $299 for labor for a job that took less than half an hour. Had I known they were going to charge that much for such an easy job I would’ve bought the part and figured out how to install it myself. I will not use them again. Edit: I was told to message them on Facebook to go over my frustrations and they never even bothered to respond. Great customer service. Changing my review to one star.
Customer service response - Thank you for taking the time to bring this to our attention, Keri. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 02, 2024
