1067 W Baltimore Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Chris B
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 25, 2024
Janice L
Steven is awesome..he is nice , respectful and kind..I had alot of problems with scheduling and he made it worth the wait. Thank you Steven!
Customer service response - Thank you for your kind words about Steven and your patience with the scheduling issues. We're glad he could make your experience worthwhile!
Sears Home Services on July 25, 2024
Marjorie B
All good
Customer service response - Thank you for your positive feedback; we're glad to hear everything was to your satisfaction!
Sears Home Services on July 22, 2024
Julie M
Customer service response - A big thank you, Julie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 17, 2024
Timothy B
Excellent technicians for our refrigerator repair. Courteous and competent. The Sears home service application, though, is very user-unfriendly and does not allow phone contact at all once you’ve scheduled. Very frustrating.
Customer service response - Thank you for acknowledging the professionalism of our technicians. We apologize for the inconvenience with the Sears home service app and will look into improving this aspect.
Sears Home Services on July 03, 2024
Kitty K
Mr. Barry was very professional, and he explained in terms that we could understand he was very quick and very thorough with everything. Good job Sears.
Customer service response - Thank you for recognizing Mr. Barry's professionalism and thorough work. We're thrilled to hear about your positive experience with us!
Sears Home Services on June 27, 2024
Carla G
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 26, 2024
Sue K
Knowledgeable and very efficient with the repair. I’m very happy with the fact that the tech was able to diagnose and fix my oven in record time. Highly recommend your service.
Customer service response - Thank you for sharing your positive experience with our tech's efficiency and expertise. We're thrilled to hear you'd recommend our service!
Sears Home Services on June 26, 2024
Susan S
Tyrell was excellent! He was professional and knowledgeable. He diagnosed the problem and repaired it perfectly. He was kind, pleasant, and positive. A great experience!
Customer service response - Thank we for your kind words about Tyrell and our service. We're thrilled to hear about your great experience!
Sears Home Services on June 21, 2024
Caroline M
The replacement part was recently received and awaiting the technician. The technician arrived within the timeframe and replaced the part without incident
Customer service response - Thank you for taking the time to share your experience. We're pleased to hear the part replacement went smoothly and that our technician was punctual.
Sears Home Services on June 21, 2024
