5522 Shaffer Rd Ste 129 Reviews
Showing most recent reviews from verified customers of Sears Home Services
PJ Qu
They were polite enough but not USA located, and they have no repairman in the area and won't send one and suggest looking locally. If I knew I'd a local one I won't wouldn't be calling them now would I.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 25, 2024
Tina King
I called on August 18th because my refrigerator stopped working. The earliest appointment I could get was Sept 11. I thought it was a long time to be without a refrigerator but what else could I do. I took off work and waited all day because my appointment was for 8 to 5, at 4:41 I received a text that my appointment was being rescheduled to October 9th, almost another month. How am I supposed to wait that long. I am extremely disappointed in this company, they didn't even call and when I tried to call them the only thing I got was bots telling me about my appointment. I will be leaving a review with the BBB as well. I looked on yelp today and most of the reviews are just like mine.
Customer service response - We apologize for the trouble you've faced, Tina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 12, 2024
