380 West Columbus Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kenny L
They knew exactly what the problem was and they knew how to fix the problem,,very quickly
Deb K
Debbie M
Customer service response - Debbie, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on June 03, 2024
Dennis Z
I wish I could give 0 stars. Made 3 appointments within 1 months to have our refrigerator repaired under warranty. Between my wife and I we have used 3 PTO days only for the guy to cancel each appointment at the end of the day. Been without a refrigerator for 2 months and it looks like it's just up to us to go buy another one after only 3 years on the LG unit. Don't buy LG and don't count on this guy to show up and do any warranty work for you. Thanks for wasting our time
Customer service response - We're really sorry to hear about your experience, Dennis. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on March 01, 2025
Barry D
147 dollars to tell me i need a new washer.thats bs.never go threw sears again
Customer service response - We apologize for the trouble you've faced, Barry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 19, 2025
Mark D
He never showed up and then lied about it when we called him out on it. Zero stars. Also, Sears home repair was the least helpful organization I have ever dealt with. Considering I was able to wash three loads of laundry before my washer broke, I would have thought that maybe they’d be a little more interested. Terrible customer service terrible repair people terrible experience!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 29, 2024
