825 Beaver Grade Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rating my service technician, MARK
As always--for 20+ years, I give Mark a 5-star gold rating. He is the BEST. However, my displeasure is with your company! After more than 20 years of being a loyal customer, Mark had to tell me that you will no longer renew my contract because my appliance is over 8 years old!!!!! No wonder Sears is out of business--since that is how you treat your customers. What a shabby way to do business. Actually, I watched you decline over the years so why am I surprised? I should have been "grandfathered" in your contract data-base. HAVE YOUR BOSS CALL ME! Making Mark do your dirty work is beyond atrocious. Not even a notification from you, yet you send out 20 emails reminding me of appt--then a phone call and more emails that are repetitious. & Agitating. NOTE: I HELPED BUILD YOUR BUSINESS. Do you know how much money I have given you?--I had all YOUR appliances for 40 years--and always your maintenance agreements. I wish I could meet your in person. I want you to look me in the eye and tell me all about your "dumping" me. Yeah, publish my comments--read them at your next BIG meeting!! Meanwhile, I will put you on my list of people to meet on Judgment Day! (I guess I went over your 10 minute response limit!!!! Now what? Dump my comments?) You are fortunate to have Mark on your team. I lost a good technician. You now lost a good word-of-mouth customer. I will await a contact from you, if you dare!
Esther T, Coraopolis, PA
Mark
He explained what was wrong and what it needed to be fixed. He was efficient
Barbara S, Coraopolis, PA
Dishwasher repair
He was very helpful and knowledgeable. Would call again.
Donna C, Coraopolis, PA
