1180 Walnut Bottom Rd Reviews

Jeb was great, but the price was ridiculous to replace two burnt wires, it wasn't the whole harness. I will be looking for another repair service company.

The serviceman was knowledgeable and worked industriously to fix my dishwasher. Also I was pleased with the bill. I will use Sears repair service again.

Wayne came to my house today to look at my dryer. He arrived at 8:45 and took the time to explain what was wrong and my options. He was very professional and friendly. I would recommend him to my friends. And if I need arepairman again I will request him.

John is super knowledgeable & explains everything in detail!

Very knowledgeable and professional.

Called to make a service appointment for a freezer. The earliest was over two weeks out. Could not wait that long . Went elsewhere

I have used your service previously and was satisfied. John was awesome. However, I was extremely dissatisfied with the communication leading up to the repair. I was told the freezer door would arrive on 03/10/25 and be installed on 03/12/25.. It was delayed. It was finally installed on 03/21/25. I communicated in 4 emails that I would be available on 03/26/25 because I was having skin cancer surgery. My communications were completely ignored and the installation happened on 03/21/25. Ultimately the surgery took place on 03/20/25 so the installation could take place on 03/21/25. Had the surgery taken place on 03/21/25 I would have missed the installation. Your scheduling department completely ignored my efforts to get it installed on 03/26/25.

The technician John was great. Very knowledgeable and quick. However customer service and getting this service appointment was the most frustrating and aggravating experience I have ever had. Called 10/14, couldn’t set up appointment till 11/29. On that day no show or call. Rescheduled for next available appointment 12/16, 5th job in queue, I was next and then dropped from the schedule. Had numerous conversations with different departments and supervisors. Rescheduled for today, promised priority but I was 4th in queue. Fortunately, I was not dropped (I would have been if I were 5th). Sears Satisfaction Guarantee is only for cash clients. Protection plan warranties are a joke and bottom of the list. I was happy with John the technician but Sears has really lost its quality control and customer service ethics.