3505 Capital City Mall Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mary Kross
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on March 18, 2025
Brian Gross
Travis did a great job repairing the keypad on my Zline wall oven. He gave me some tips on my other appliances as well.
Customer service response - Thank you for your positive feedback, Brian! We're glad to hear Travis did a great job and provided helpful tips for your other appliances.
Sears Home Services on January 19, 2025
Karl Brenstuhl
Provided thorough inspection, cleaned filter and trap, and explained everything in detail. Great job - dishwasher now working in top form ... thanks again
Customer service response - Thank you for your positive feedback, Karl! We're glad to hear our technician provided a thorough inspection and got your dishwasher working in top form.
Sears Home Services on December 29, 2024
Ben Earp
My technican quickly diagnosed the problem and provided plenty of detail on the issue and what was being done. I felt very informed and confident in the work being done.
Customer service response - Thank you for your positive feedback, Ben! We're glad to hear our technician provided detailed information and made you feel confident in the service.
Sears Home Services on December 17, 2024
Richard Crow
Appt scheduled for 12/10, 8-12, no show from tech nor phone call. Cust svc very helpful, appt made for 12/11, 1-5. Jeb Z showed up at 2. Had Jeb before, great and honest man to deal with, checked washer. All good. True, Sears having problems but so far we've been lucky with the service.
Customer service response - Thank you for your feedback, Richard. We're glad to hear Jeb provided great service and appreciate your understanding despite the initial scheduling issue.
Sears Home Services on December 12, 2024
Don Snyder
John the tech was great Your automated system is terrible and needs fixed Repeated emails and texts and call center is not fully informed Please remember the.customer and get back to great customer service that Sears is known for
Customer service response - Thank you for your feedback, Don. We're glad to hear John provided great service and appreciate your comments on our system; we'll work on improving it.
Sears Home Services on December 11, 2024
Allen Walters III
Travis was excellent at doing his job and answering any questions I had
Customer service response - Thank you for your positive feedback, Allen! We're pleased to hear Travis was excellent and answered all your questions.
Sears Home Services on December 01, 2024
Michael Gasiewski
Very friendly and knowledgeable. Highly recommend.
Customer service response - Thank you for your positive feedback, Michael! We're glad to hear you found our service friendly and knowledgeable.
Sears Home Services on November 27, 2024
Alan Starner
Quick service with an experienced and friendly technician. Very pleased with Jebadiah’s work and professionalism.
Customer service response - Thank you for your positive feedback, Alan! We're pleased to hear Jebadiah provided quick and professional service.
Sears Home Services on November 19, 2024
Cheryl Guinther
John cleaned our water softener and gave us a tip on where to get our water tested for hardness. He answered all our questions. Wish we would have done this years ago.
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 16, 2024
