528 W Plank Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
REPAIR ON MY WASHER TOOK WAY TOO LONG.
After several repairmen coming here to fix my washer, finally Bob came yesterday and knew exactly what to do. He even stayed while I did a quick wash to make sure the washer was working properly. Severly repairmen did something on my washer that didn't work, more parts were ordered and came in but on the day that part was to be put in, no one came. I called the repairman and he left a message that he was NOT scheduled to come. And then got an email saying it was rescheduled, but after opening the email and click on the site, it said it was CANCELED. Had to put in a new claim in order for Bob to come, which he installed the new part and knew exactly what he was doing. Advice to Assurant and A&E needs to revise their software because there is a lot of things wrong with it. Never had a problem with service when Platinum came here to repair my major appliances. This repair service started on June 18 and finally was corrected on July 19. That is not acceptable at all. But thanks to Bob everything is working fine now. 5 STARS TO BOB zero stars on Assurant and the lack of service .
Chelsey B, Butler, PA
Friendly and competent
Sal evaluated our dishwasher objectively and didn't try to sell us any unnecessary parts or services. He provided his professional opinion about the issue we were experiencing and how to address it.
Tammy W, Valencia, PA
Tech rating
Very personable and helpful answering questions. Disappointed tho that my dishwasher is only 2 years old and has so many problems.
Charles S, Harmony, PA
Bernard was great
Bernard was great. Saw the problem right away. Fixed it. We were on a tight deadline and it was great that it was fixed right away.
John L, Butler, PA
Ice maker repair
Paul was very pleasant and knew his stuff. Very happy with his service
Dennis R, Renfrew, PA
Appliance check
Good job Good job Good job Good job Good job
Bruce S, Butler, PA
Great service Tech.
As great as Glenn is, I am not happy with Sears Home Service. I had to wait beyond what I deem a reasonable time. If it had been a freezer, all would have been lost, and you don't cover loss.
Scott O, Valencia, PA
Great technician
Bernard is very professional and explains everything he does. Happy to see him!
Gerri M, Renfrew, PA
Technician
Jim is the best I trust him completely he answers all questions you ask him
Bonita MAZUREK, Worthington, PA
Repairs to refridgerator
Experienced,efficient,courteous,Very Professional he made your services a true VALUE to us !
Scott G, Valencia, PA
