2059 14th Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Samsung Electric Dryer Repair - Toledo, Oregon
Steven called to say he was running ahead of schedule and was only a couple of minutes away. This is always good news when you are waiting for someone to arrive. He was friendly, personable, and knowledgeable. He took cate of my dryer and before heading out he introduced himself to my elderly cat. Steven is an asset to your company! Cheers, PGP
Polly P, Toledo, OR
Great - other than confusion on timing
Service was great other than being told it'd be sometime between 8a-5p (so I had to stay home all day!) But then email the nite before (or morning of) said it'd be at 345p, so I was about to leave home to run errands when I got a text before noon saying tech was on way. So I stayed & waited, delayed walking the dog & taking a shower as I wanted to be there when he showed up. Over 2hrs later, he finally showed up. Very nice & quickly solved the issue. I just wish I wouldn't habe received a text saying he was on his way, 'til he was actually on his way! Very annoying!
Alice C, Lebanon, OR
Sears sucks! Tech was respectful on phone.
Used my home warranty to get my stove top repaired. I got a confirmation of service date. Which was confirmed a week in advance. The day of the scheduleled service i got a email with that day and a different day, which I took off of work. Due to the fact that I only got a time frame of 8 am to 5pm. So I tried calling sears. The automation had 0 options to actually talk to someone to confirmation the dates. The only option was to reschedule. After a couple hours of being on hold with sears and my home warranty. I was told it would in fact be serviced that day and the other date was a follow up to confirm everything was working well. 4:30 pm rolls around and still no word. Couldn't get through again. Finally at 4:55 pm I get through to my home warranty. By the time I explained again what was going it was after 5pm and they couldn't get ahold of sears. Emails were sent to sears. Nothing for days. Finally I just got it handled myself. Sears finally reaches out by automated text. I canceled with them and got a confirmation that the message was received. So the day of the second service date rolls up and I get a phone call, from a service tech that was just doing his job. He was nice and respectful over the phone. Good on him. But forget sears. Their system of communication is trash. I lost a days worth of wages to sit on the phone trying to communicate with sears. Just to get stressed that I didn't have a place to cook my family food. I will not recommend sears, due to the lack of leadership and communication.
Eric J, Albany, OR
Fridge water system
All repairs done but I don't believe he checked Ice maker it was clogged up and know it won't put out ice cubes only crushed!!!!!
Kym W, Albany, OR
Service
I called the company they are sending out a different technician.
Erin D, Terrebonne, OR
compedent
Oven was not working but technician did make it work again. recommended places where one can buy to replace. However this stove is only 7ears old.
John N, Otter Rock, OR
Washer still not working
James was very professional. Although my washer is still doing the same thing. He was timely and communicative but our problem still persists.
Christy C, Albany, OR
Tech fine but price wrong and not covered
Tech did what he could but I was quoted 99 dolllars and it was 119 and sears said it was covered by warranty and it was not- complete waste of money- not techs fault
Tom M, Albany, OR
Wash machine repair
The repairs for my washer had to be done twice I've been with out a washer for over 2 months. The repairs were fine but repair man left all used parts outside I believe they should have taken used parts and left no mess. I will probably not buy warranty again
Art T, Jefferson, OR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 04, 2024
Unable to repair
Sears has been unable to repair my washer that's been broken since 12/24/23 stuck between 2 repair technicians seras uses neither has been able to repair. Won't be buying a extended warranty from sears again. Oh only number to call takes you to someone in India call center to. So frustrating !!!!!
Michael B, Lebanon, OR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 13, 2024
