300 E Kemper Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator issue
Rezon was professional and courteous. I had some issue however, because I was told he was on his way at 8:53 and he did not show up until 10:20.
Joe G, Blue Ash, OH
Mr. Ray Casteel
Service man was knowledgeable. He diagnosed the battery which I had to go and buy. No labor was included in the 139. Cost. Was a very expensive repair for an item that I had to provide. I appreciate his knowledge, but paid a lot for a reservation. Ray Casteel
Denise C, Fairfield, OH
No Refrigeration
I am not sure that the problem is completely resolved. I would like to have the serviceman return to check out some things. It doesn't seem to be operating as it should
Cecilia D, Blue Ash, OH
He was great!
Our disappointment comes in regards to the wrong compressor being ordered and the failure to have all the other parts needed to get our refrigerator up and running. It wasn't rezon's fault. The previous repair man was at fault
Sue M, Mason, OH
Technician Fantastic - Contacting Repair Company not good
Needed to contact Repair service and they're uncontactable by phone or email. Neither is shown on website. Used a form on the website to explain my need and nobody responded. Repair technician 100% (approachable, skilled, and considerate) - Customer Service at repair firm 0%. Average 50% Rounded up to 3 stars.
Michael, Liberty Twp, OH
Problem was not solved
Non-functional part is still not working. He did not demonstrate the results and rushed to go away. Actually, the broken element remains in a non-working status. It has been almost 6 months since the first day of diagnostic and nothing has been returned to normal
Junzheng W, Blue Ash, OH
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on September 28, 2024
AC Unit disfunction
Didn't feel like he wanted to be here or was very helpful. His inspection of the unit outside was brief and didn't want to bother inspecting the unit in the attic. Overall disappointed with the visit.
Daniel A, Mason, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on July 24, 2024
Refrigerator ice makers
The top ice maker is still not working. I have been charged entirely way too much for the repair and parts that obviously was not the problem. I demand that I get a refund for the unnecessary parts.
Sandra R, Cincinnati, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 30, 2023
Nice guy; unexceptional work
Joe was courteous and friendly. But his work didn't show us diligence or care. He was very quick to diagnose the issue and declare it solved, seeking no further cause of the problem. I complained about a sound which he dismissed. He also failed to properly close up the drain pump cover. But the first time we ran the dishwasher it had issues again...and this time leaked water. We had to make a second service call!
Richard D, Maineville, OH
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 29, 2023
Compressor Replace (choicehomewarranty)
Compressor was replaced and asked to monitor for 24 hrs. It did not work. All groceries had to be thrown. Worst being a friday we cannot get food for next 1 week until this is repaired and resolved. For issues like this should be taken first and rechecked the next day. Not wait for weeks for next apportionment. This is a torcher
Roopinder C, Mason, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2023
