987 E Ash St Ste 170 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Beth R
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 23, 2025
Lauren B
Sean was great! Friendly, knowledgeable, and took time to show/explain things to me. Appreciated his time in making sure my furnace is running!
Customer service response - Thank you for your feedback, Lauren! We're thrilled to hear that Sean provided friendly and knowledgeable service while ensuring your furnace is running smoothly.
Sears Home Services on October 17, 2024
Becky A
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 03, 2024
Betty S
Nick was great! The furnace is now working after 13 week of using a space heater. There is heat in the bathroom and all over the house. I wish Nick would have been the first to observe my furnace I would not have been freezing during the near 0 weather. Nick came found the problem ordered a part came back and the job was done.
Customer service response - Thank you for your positive feedback! We're thrilled to hear our repairmen exceeded your expectations with their knowledge and service.
Sears Home Services on August 08, 2024
Gary S
Tech was wonderful. Sears process is very unacceptable. I was told that the part would be preordered and if it was not available the service would be rescheduled. Tech said part is no longer available. This doesn’t bother me but being charged a diagnostic fee is unacceptable. I diagnosed the problem. Sears dropped the ball. I request that a supervisor call me to correct this.
Customer service response - We apologize for the confusion and frustration regarding the parts availability and the diagnostic fee. We value your feedback and a supervisor will be in touch with you shortly to address your concerns.
Sears Home Services on August 04, 2024
Terry B
Customer service response - Thank you so much for the fantastic 5-star rating, Terry! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 15, 2024
Christie B
Very nice and quick to resolve my issue.
Customer service response - Thank you for sharing your positive experience with our quick service. We're delighted we could resolve your issue efficiently!
Sears Home Services on July 11, 2024
Shane S
Came in. Explained what he'd be doing. Left after 15 minutes. Simple , effective service. I wish the times were narrowed down a bit more,only had a window of 8-5, showed up at 130.
Customer service response - Thank you for sharing your experience and feedback about our service window. We're glad you found the service effective and will work on improving appointment times.
Sears Home Services on July 11, 2024
Brian A
Customer service response - Thank you so much for the fantastic 5-star rating, Brian! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 30, 2024
Nancy R
The technical support was exceptional. He listened to my concerns. Explained everything to me and fixed the problem. Also, checked out the dryer Explained to me what he was looking at and why. Very considerate and honest.
Customer service response - Thank you for recognizing our technician's dedication and honesty. We're glad we could address your concerns thoroughly and efficiently.
Sears Home Services on June 23, 2024
