5000 Great Northern Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher diagnostic
Frank called first thing, and then called again when he was on his way. This was very helpful. He was very knowledgeable about the dishwasher, but it took him some time to figure out what was wrong He was very professional and courteous
Rosemary C, Westlake, OH
Washer repair
My wife and I are happy with the repair. I would suggest that it would be easier to communicate with a human instead of relying on clicking on sometimes unsuitable choices when communicating online.
Gene F, Rocky River, OH
5
Very professional
William W, Rocky River, OH
Courteous, Professional
David called before he arrived, knocked and entered prepared for work. I showed him the dryer and described the issue, then left him to his work. He took 10-15 minutes then came out to tell me that he believed the problem was with the timer unit, that estimated costs for parts and labor were about $535. He also offered warranty options that would cover all of my home appliances, and would result in a substantial discount on this repair. I declined the offer to either repair or warranty program. I was able to purchase the same Mfg/feature set dryer locally for $591 including delivery and appliance pickup, delivered by Feb 8th.
Robert S, Bay Village, OH
Good job
Michael a quiet, friendly steady worker who got the job done and was quite instructional
Richard P, Lakewood, OH
Refrigerator service
David was very nice and professional. Problem to be fixed was very expensive and was better off purchasing a new refrigerator.
Ann V, Avon, OH
Professional and competent
Professional and competent. He explained what he was doing and cleaned up what little water resulted from the defrost. He tested the repair before he left.
Richard B, Westlake, OH
Thank you Gerald!
Gerald was on time and knowledgeable regarding the repair needed for my oven. Provided options.
Joanna F, Westlake, OH
Fix and Clean Dryer
David was very helpful and explained and fixed the issue. Great experience! Thank you.
Scott, Bay Village, OH
Washer repair estimate. Opted for no repair due to high cost
David was on time, polite, courteous, honest, clean , and respectful. I would have had him do the repair if it was more affordable. But replacing the washer is the better option.
Kathy M, Olmsted Twp, OH
