6950 W 130Th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Wrong call on refrigerator issue?
I called for service because the freezer section of my refrigerator-freezer was not working After what seemed like a quick examination, the tech said the compressor had failed and that the whole refrigerator would stop working. However the refrigerator section is so far still working. So I'm wondering if a mistake was made in the diagnosis.
William H, Cleveland, OH
3x to fix problem
Technician very nice person but has had to come back 3 times to fix essentially the same problem. Should have checked gasket all around to make certain it fit properly. Had to pay for an extra service call because not fixed properly the first time.
Pamela B, Bratenahl, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 15, 2023
Refrigerator repair
This company cancelled 3times via automated call, after I missed work each time, waiting from 8 am -5pm, appointments that they scheduled to repair my fridge
Rhonda A, Cleveland, OH
Customer service response - Dear Rhonda thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 02, 2023
