2700 Miamisburg Centerville Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not good
There was a burnt smell when turning on the furnace. He replaced the motor. Which I'm sure did need replaced as it is original from bldg construction in 2003. However, if the motor were the only problem, why no smell when running the AC? He said it must be coming from ask the dust in there and suggested calling someone to clean out ductwork - drywall dust. From 2003?? Again, why not an issue when using AC? And why no smell for the past 19 years? Nothing is fixed!! New motor, I'm sure it's nice, but still nothing fixed!
Jima B, Miamisburg, OH
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 26, 2023
Poor
We are very unhappy with our general service. Our refrigerator wasn't working. We waited 3 days for a diagnosis. Then 2 weeks for parts and service. One of the parts was not the correct part. So, one week since service, our refrigerator is not working again. Our time and loss of food is really troublesome. Debbie Mears
Debbie M, Middletown, OH
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 07, 2023
Refrigerator repair
Overcharge. Did not provide estimate before work is done. Very dishonest practice. Total rip-off.
XYZ, Dayton, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 27, 2023
