2700 Miamisburg Centerville Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Technician
We found Chris to be professional, knowledgeable, helpful and courteous!
Deborah L, Centerville, OH
Phil was great.
Phil did a great job. He fixed my issues and the washer works.
Sean K, Dayton, OH
?
He did a great job but didn't introduce himself .
Stan W, Miamisburg, OH
Very knowledgeable
I appreciate the time spent explaining what could be the reasons for lack of air flow. He checked a few vents, looked at my new air filter and suggested a different one. Looked at the unit inside the house as well. And also suggested I get my air ducts cleaned. R12 he said was not really low after checking unit outside. I will clean the vents and replace the vent covers. I will also look at getting ducts cleaned out.
Chad F, Dayton, OH
Freezer repair
Our freezer still does not work. Not cooling down at all !
Troy T, Dayton, OH
Maintenance call
I thought he worked really quickly compared to past maintenance. Also this morning first wash there is a small knocking happening that wasn't there before. I tried to call but the wait was extraordinary.
Mary G, Miamisburg, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 11, 2024
He fixed it finally
Worst experience ever. No common courtesy. Technician rescheduled 4 times and did not even attempt to apologize. He was rude at the end of job saying it wasn't him fault that a I could call someone else he didn't care. I sure hope I don't need to use this warranty or Sears appliance tech appliance I was not impressed at all with how I was treated from the beginning. Nothing happened promptly
Nancy R, Xenia, OH
Customer service response - Hi Nancy, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on August 15, 2023
Refrigerator repair
I told several people what was wrong with the refrigerator, it was a simple fix. Just a door switch. So we still don't have a door switch in the light works for now but it's giving us trouble before. So after giving him the part I needed when he came out he still didn't have the part. If you just left the part with me I would have put it on when it acted up again. So are you guys going to wait those out of warranty before you fix it.
Phil B, Waynesville, OH
Customer service response - Dear Phil thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 04, 2024
Awful, use anybody but sears.
You are the biggest joke of a service ever. I will never use choice home or sears ever again.
Christopher S, Dayton, OH
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 28, 2024
Unprofessional
I was asleep upstairs after working a night shift so my 18 year old let the tech in for repairs. The tech was mad because the light had went out. Still plenty of light from the hallway. Asking what kind of parent doesn't have a light in the laundry room. If I was told while he was here he would have been removed from the property. Will never use this company again and will report to the warranty company.
Timothy C, Eaton, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 22, 2023
