2765 Eastland Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kurt was great
Overall technician was great but Overall experience with making appointment to long delay of arrival to talking to representatives sucked and need to get alot better before I would ever call again
William W, Reynoldsburg, OH
Efficient and Professional
Elbert was very efficient, professional, on time and polite. Very impressed. Thank You Elbert.
Jefferey L, Lancaster, OH
Service call
My tech found the problem, was a manufacturing issue and he fixed it without finding extra issues.
Brian K, Carroll, OH
Excellent service on gas stovetop
Pierre was very knowledgeable and took the extra time to run up to the store to get a sealant that was necessary for the gas connector. He went out of his way to fix it correctly and not expose our family to a gas leak. We are so appreciative! He was careful to avoid damage to our counter while removing and replacing the stovetop. He was also patient when we couldn't understand some of his accent.
Jean R, Lancaster, OH
Quick and efficient!
Our entire experience with Sears Home Services has been excellent. Easy scheduling online with the ability to add details such as model and serial number with description of problem. Lots of great communication via text and email with the additional courtesy call from Kurtis when he was on his way. He found the problem right away, had the part on his truck, and installed it immediately. He tested the washer to ensure it worked and was on his way! Payment is secure and easy to complete on my smartphone. We highly recommend Sears for the entire experience!
Jean, Lancaster, OH
Eddie
Great. Eddie went above and beyond expectations. Come back any time.
Carroll M, Lancaster, OH
Lito is Awesome
Lito finally got my ice maker working and it is cranking out the ice now! Lito is a great asset to Sears! He deserves a raise! Thanks Lito!
Dana B, Groveport, OH
Good rep on a individual basis
Heriberto was Excellent! However the company as a whole is very unorganized which gave me a bad experience overall. Heriberto was able to piece everything together for me and it ended well.
Destiny B, Canal Winchester, OH
Best service we've experienced with Sears Home Services
The tech called ahead of time to talk about issue. We received a text when he was on his way. He arrived in a timely fashion. He was professional and went right to work. He diagnosed the problem and initially thought we would have to wait for parts but was had part in his truck and was able to fix problem immediately.
Lisa S, Columbus, OH
Great technician
Excellent service and repair. Exercised great care with property
Lawrence W, Columbus, OH
