7701 Broadview Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jackie Lyn Gardner McCoy
He did a great job. And this is only for the washer. Your refrigerator technician sucks. My refrigerator is still not fixed. We pay all of this money for bad services.
Customer service response - Thank you for your positive feedback, Jackie! We're delighted to hear that our technician did a great job.
Sears Home Services on November 23, 2024
Bill D
Technician Nick was friendly and professional. This visit was for a furnace check up. Highly recommended
Customer service response - Thank you for your recommendation, Bill! We're delighted to hear that Nick provided friendly and professional service during your furnace check-up.
Sears Home Services on November 21, 2024
Kenneth Osicki
Friendly and personable. On time professional worked efficiently and did a great job. Highly recommend.
Customer service response - Thank you for your recommendation, Kenneth! We're delighted to hear our technician provided friendly and efficient service.
Sears Home Services on November 19, 2024
Carol Jalen
Tim was very nice smart Professional and fixed my washer very quickly. ....Today ..NOV 18TH.....I had a gentlemen named FRANK...also a very good repairman and a very nice guy.
Customer service response - Thank you for your positive feedback, Carol! We're delighted to hear that Tim provided professional and efficient service for your washer.
Sears Home Services on October 23, 2024
James W Rookard
George arrive and within a minute he knew what the problem was and the cause. Extremely informative beginning to end.
Customer service response - Thank you for your positive feedback, James! We're delighted to hear that George provided quick and informative service.
Sears Home Services on October 17, 2024
Tony C
Professional, respectful, knowledgeable and keeps you informed on progress and explains what’s going on in detail
Customer service response - Thank you for your kind words! We're delighted to hear that our technician provided professional and informative service.
Sears Home Services on October 16, 2024
Cathleen M Quinones
Frank G was great. He got the repair done in no time and was easy to talk to.
Customer service response - Thank you for your kind words! We're delighted to hear that Frank G provided efficient and friendly service.
Sears Home Services on October 16, 2024
Tim Griffin
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 13, 2024
Will Shannon
I’m very satisfied with the way the technician handled the job on my washing machine. I’m giving him a A
Customer service response - Thank you for your positive feedback, Will! We're thrilled to hear that you were satisfied with the technician's work on your washing machine.
Sears Home Services on October 06, 2024
Kathleen Knittel
David and the actual repair were just fine. But your pre-visit processes were terrible. Despite getting messages that my initial repair appointment (after the diagnostic visit) was all set, on the day of the appointment I waited hours to learn it was cancelled because you said the part was backordered. The part was at my house!, which I had informed a rep on the phone a few days prior. Then I was stuck in your awful phone tree, unable to get a human on the phone to reinform you that I had the part. I thien spent a few hours trying to get through to a human to reschedule, only to have the call cut off when I did get a human. The next human rescheduled, but your website info about the visit never changed the information that the part was backordered.
Customer service response - We apologize for the inconvenience you experienced with our pre-visit processes, Kathleen. We're glad to hear David and the repair met your expectations, and we appreciate your feedback to help us improve.
Sears Home Services on October 06, 2024
