9505 Colerain Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not fixed!
Ethan told me to only use timed cycle on dryer, not use the sensors cycles because Sears doesn't like to replace them. The dryer gets so hot you can't touch it or the clothes. The dryer would shut off when the load is dry now it keeps going until I check it then turn it off. This is unacceptable I'm worried about a fire!! The dryer is only 5 years old. I paid for the warranty to keep it in good working order for full use not partial use.
Corinne M, Cleves, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on May 31, 2024
NO SHOW!!!!
No one showed up to fix washer or dryer! Someone needs to call me! I have vad several appointments and no one shows up....I have the part for the dryer.
Corinne M, Cleves, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 18, 2024
Very unsatisfied, technician not very knowledgeable
Technician said he didn't know much about upright freezer, so he took pictures text another Technician and without looking at freezer quoted me over $1300. If he was not familiar with upright freezer then why you sears send him out. A complete waste of time and money. Will be filing a complaint with the bbb also want a sears representative to contact me
Thomas L, Cleves, OH
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 01, 2023
Worthless
Technician refused to make repair because some other company had done work previously on the unit. Preposterous. Unacceptable.
Cliff P, Cincinnati, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on August 23, 2023
Would like a new technician
He has been to our home four times, and the refrigerator is still hot running properly. That means we have scheduled four days of our time from 8am-5pm, for nothing. Now we have had to schedule another whole day, which will make five. Will someone from your company please contact me and tell me why?
Bob S, Oxford, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 23, 2023
Nick was great but NOT HAPPY with Sears service
My appt was 2 weeks out from when I put in the claim on the AC unit. I was ok with 2 weeks because I was out of town for 1 of them and figured could wait the other week. however the day of the service with the website saying the service was to happen at 4:30, I got a notification that they were moving it out ANOTHER WEEK. What the??? so 3 weeks to get service done while in the meantime, my basement continues to get water build up due to the AC unit having a clog in the drainage. AND TO TOP IT ALL OFF, YOU CANNOT reach a live person EVER. It goes in a never ending loop and I tried for hours to get a hold of someone. SO 2 days to take off work to be home waiting for them. Nick however was fine. This is not a complaint on the technician but on the overall service. PLEASE DO NOT LET THIS RATING IMPACT NICK. I just want the service to know that they need to be better and be contactable with a live human being.
Carrie K, Cincinnati, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 10, 2023
