6000 Glenway Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Gary C
Technicians great, but overall Sears customer service system sucks. No way to reach a customer representative to confirm appontments or ask questions. No one showed up on first appointmet day and was not notified that no one would until the evening of the day well after that day's 7AM to 6PM apointment window. Rather than rate the technicians, Sears should be asking people to rate overall customer satisfaction with their repair service. If you did you would get negative stars. The problem is not with the technicians, but with the overall desgn and functioning of their customer serve system. Would never use Sear again if I could avoid it. Problem will probably resolve itself since with if service continues at this level of dis-service, Sears won't be in business much longer.
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 27, 2025
Jill G
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 23, 2025
Debra C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 31, 2025
Jerry C
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 27, 2025
William B
Very knowledgeable and friendly!
Customer service response - Thank you for your feedback, William! We're pleased to hear you found our team knowledgeable and friendly.
Sears Home Services on March 17, 2025
youngest R
Verp professional! Great guy! Highly recommend!
Customer service response - Thank you for your feedback! We're happy to hear you had a professional and positive experience with our service.
Sears Home Services on March 16, 2025
Suzanne C
Thank you for letting us know the price $800 that we saved by having Sears warrantee-almost enough for a new refrigerator. Today is February 5, you have sent 3 different technicians since Oct 5. Scott, however, seems to have fixed it. He probably fixed it better than new because he made some extra adjustments to correct a flaw in the design of the refrigerator. It takes knowledge, attention to details and caring enough to do a completely good job. Maybe Scott wasn't available before. And all the parts - ( I kept all the rejects in case you wanted them back. ) would have added up to more. Now about our stove... I was concerned that our oven didn't heat sometimes. One of your technicians came and replaced some computer part. The stove and oven popped the fuse and is dead in my kitchen. It was at least working before. Is there a "Scott " for stoves you could send over? My neighbors are missing their baked goods. Maybe before June? Suzanne
Customer service response - Thank you for your detailed feedback, Suzanne. We're glad to hear Scott was able to resolve your refrigerator issue, and we apologize for the trouble with your stove. Please contact us directly so we can arrange for a technician to assist you further.
Sears Home Services on February 06, 2025
Theresa M
Sean at Sears repair was very courteous and capable! He discovered the problem to my furnace breakdown and fix it in record time! Thank you!!!
Customer service response - Thank you for your kind words, Theresa! We're delighted to hear that Sean provided courteous and capable service, and quickly resolved your furnace issue.
Sears Home Services on January 26, 2025
Edy D
Sean was great.
Customer service response - Thank you for your feedback, Edy! We're happy to hear that Sean provided you with great service.
Sears Home Services on January 26, 2025
michelle M
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 14, 2025
