4545 Transit Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Good
Good services. The technician is very friendly and understanding my conversation.
Shahnur S, Buffalo, NY
Repair
OK great day for me to have a knowledgeable repair person
Paul B, Amherst, NY
actual service great/all else was horrible
when they came, service was great. Overall was horrible. They cancelled after my original appointment & blamed me, even though I had confirmation of visit. Customer service was horrible. Refused to give discount, even though I would have been charged extra fee for cancelling in less than 24hrs. Their attitude was too bad. Will never use again
c, Buffalo, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 09, 2024
Refrigerator repair
This is the fourth time this fridge freezer repair.he needed a part you had denied the amount. I didn't hear from you yet. But my freezer side is still not freezing right. My ice / water dispenser is leaking. I'm still waiting this fully repaired
Santhi F, Williamsville, NY
Customer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on October 06, 2023
Awful service
Didn't clean up after himself...left lint on floor and in dryer...left all the old parts next to dryer...then the tech gets snotty with my wife about dryer vent hose not being replaced yet and tells her if this happens again the warranty will be voided...this dryer vent tube is what tech recommended last time my dryer was fixed about 4 years ago...i tried calling number he called me from about cleaning of dryer and vent hose and never returned my call
Ernest K, Lancaster, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Did not repair
On our 2nd attempted repair, the fridge no longer works at all. Now waiting another 1 1/2 weeks for another appointment, as it's already been a month without a working fridge in our house. Customer Service is awful, leaving you assured that you are in fact not a priority. Worst experience ever.
Amanda H, Batavia, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 24, 2024
Refrigerator freezer door rubber gasket repair
The Service person(mentioned above) left and completed replacement with instructions to us, not to open freezer door for one hour. Door opened after 4 hours and we noticed that the rubber sealant was not sticking. I called him immediately on his cell and he told me that he would not be able to help me out . Call the 800 number. I now have "snow" in the freezer . I now have to wait two more weeks just to get someone to look at it and tell me that I need another replacement piece sent to me, then reschedule again for installation. I was on the phone for 45 minutes with 4 different departments. By the way, the original replacement piece was warped when opened up. I called it to the attention of the service person, he told me that it would be okay and he installed it anyways. Now I am waiting again .....Very disappointed since I am leaving town for 2 months and have to be concerned about my freezer. Very disappointed in Sears! Also my first 5 star rating was done immediately after he left my home.. I should have waited !!
Jacquelyn T, Williamsville, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 20, 2023
