349 Orchard Park Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ge washer dryer combo
My service guy did a great job explaining everything and tested unit whe done very polite thank you
Thomas R, Marion, NY
Alex N
Alex was on time, professional, knowledgeable and very efficient. He went above and beyond to check additional components in our gas range to make sure the whole unit was in safe working order!
Christopher D, West Seneca, NY
5 stars on him
Great job
Neil S, Rochester, NY
Fast and efficient
He diagnosed the problem quickly and remedied the situation immediately.
Andrea H, Rochester, NY
Lawn tractor tech
He was very knowledgeable and pleasant. If need service in future would like this tech to come out.
Lucinda W, Marion, NY
Oven failure
The Teck was great, fast, courteous, knowledgeable. I am very happy with his service.
Kathy B, Fairport, NY
Dryer door
He fixed dryer quickly . He very ambitious got to work quickly.
Beverly T, Rochester, NY
Samsung Washer
I have been without a washing machine since 8/2/24. Unfortunately, the technician has referred me back to Samsung. Samsung has been uncooperative in resolving my problem without charging a fee. Samsung has already looked at the machine and was unable to repair the washing machine. They attempted twice and was unsuccessful. Samsung resolution is to charge me a fee to determine why they could not repair the machine the first two times they tried.
Gwendolyn E, Buffalo, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 25, 2024
Repair tankless water tank
Very unprofessional service. Better yet no service at all. Appointment was made. The repairman never called, never showed up. The only thing he did was send a receipt stating work was done, but actually wasn't. What am I paying for?
June k, Sloan, NY
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 22, 2024
I Won't be renewing my service contrct
"James" did not conduct himself very professionally nor was he courteous. James arrived on time but parked 4 houses down from my house and proceeded to argue that because my address had a 1 in it it should be at the corner where he was; regardless of the numbers posted on my house. Once he my house he asked if my "kitchen ceiling light worked" instead of asking if I would turn it in in addition to the over the counter light and natural window light, he then strapped on his headlight and turned on his phone flashlight before he opened the dishwasher to look in it. After opening the dishwasher he let out a sigh of relief and said he was glad mine was not filled with dirty smelly dishes like most of "these" houses he goes to. James also jokingly asked me about the clutter on my kitchen table asking me where do people sit to eat when they come over. James then proceeded to ask me questions about the potable ice maker on my counter, how it worked, is it contentious, auto shut off etc... After this James then determined that all I needed was to push the rubber gasket tighter around the opening. He DID NOT replace the gasket, he told me he didn't have one in the truck anyway and the next time it leaks just put a pan under the door to catch the water. On the way out James commented that my hall way steps looked like they were 100 years old and also took note of the scratches my late Rottweiler left on the wooden door. I see no need to ever call upon Sears or this company ever again!
Annette C, Buffalo, NY
Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 05, 2023
