349 Orchard Park Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair person.
The repair person seemed clueless regarding the make of my appliance. He made it clear that he dislikes the brand name of my washer. He had no recommendations on how to proceed. His primary concern was collecting the money for his visit. I am totally disappointed with this experience. So here I am with a broken wash machine and less money in my checking account. Bad, bad.
Jim T, East Aurora, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 29, 2023
Rude and Clumsy
My experience could have been better seeing as though it was my first time receiving service from this company. The technician got smartmouthy with me on the phone after I stated nobody told me about taxes being added to the diagnostic fee before arriving to my house; it doesn't state that on the appointment confirmation. He fell going down the stairs (from the second stair off the floor) off nothing and I caught his head; he got an attitude when he saw there was nothing to had slipped on, and then almost fell going back up the stairs while waiting for me to open the door for him to leave.
Tauyara Mapps, Buffalo, NY
Customer service response - Tauyara, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 21, 2023
