200 Eastview Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Perfection
Brett was very knowledgeable! Came the first time and we didn't have all the right parts. Came back as soon as the parts were in. He was in and out in under 30 mins! Great guy!
Renee R, Ontario, NY
Kenmore stove range
09/03/2024 - Thank you Jon for your expertise on fixing our Tenants oven by replacing the computer board. You are very knowledgeable & kind & very professional. I enjoyed talking with you. Thank you once again. I appreciate your work. My tenant is very happy to have her oven working, once again. Sincerely, Kathryn Halleck.
Henry H, Clifton Spgs, NY
The service tech was great but
The service was good but the communication was too much especially when after over 30 texts, the appointment was changed 3 times on your end and then no one showed up on the date. a day later I got another text saying that by my request they would be coming that day. No call to check if that would work. Could not get through to the service provider. The automated number kept saying they did not have my phone number on record and would hang up on me. A very frustrating time getting this repair done. I will probably not buy a samsung product or the extended warranty again if this is the norm.
Maureen B, Fairport, NY
Review
Kevin explained to me how the settings on the refrigerator and freezer impact the temperature in the refrigerator. It was very helpful and now I know how to prevent food in the refrigerator from freezing
Christine L, Canandaigua, NY
Ice maker replacement
Bill was very professional, on time and got right to work!!
Glen G, Victor, NY
Efficient refrigerator repairs !
William was professional and friendly. He was willing to answer my many questions and was quite knowledgeable. But the best part was that my refrigerator was repaired so quickly.
Laura S, Fairport, NY
Great
William was patient to complete the job.. Happy with the service
Vijay S, Pittsford, NY
Resolved issue quickly!
After waiting a month for the first appointment and then no one ever showed and I got an invoice that said thank you for the visit the day before it was scheduled so I had to reschedule and unfortunately wait another several weeks. So a very quick 10-minute fix took two months of waiting for Sears to schedule properly. Very glad he finally came and I can have a washer again! Just too bad that there was a glitch that the first one got forgotten and the wait time is so long.
Gail A, Canandaigua, NY
Great Service
Tech very knowledgeable and caring. Quickly assessed problem and fixed it. Thank you so much. 5+ rating!!
Jennifer H, Fairport, NY
Lawn tractor fixed!!
Your technician Jim was amazing. JIM's MANAGER: You need to make him available for lawn tractors more frequently, however. It took THREE MONTHS from the time my tractor broke to completing the fix. Do better, please!
Christopher S, Pittsford, NY
