283 Platinum Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
refrigerator
I have had a Sears Maintenance agreement for well over 25 years. My refrigerator could not be repaired so I am getting a replacement. However, Sears cannot find the shutoff valve for my water line to the refrigerator and therefore want me to get a private plumber to find it!!! I thought since I am getting a new refrigerator it should replace the one I have! I have a water filter in my current refrigerator and Sears has for over 25 years serviced it! Why would I, at age 83, have to hire a plumber for Sears to fulfill their obligation to replace my refrigerator???? Please respond as I have called seven times, to no avail. Thank you. Dorothy Rosenberg
Dorothy R, Staten Island, NY
Not quite right …
Parts were all delivered. Before tech left we noticed there was a big part still In the box that he forgot. He had to uninstall the ice maker then replace the part. All garbage parts were left behind for us to deal with. We now noticed the ice is still not coming out of the door !! He will have to come back!!
Vickie R, Elizabeth, NJ
Home owner
My washer is still leaking , can they come and fix it please
Nieves Z, Staten Island, NY
Extended Contracts
Repair was fine but your changed policy's on renewing my contracts is not favorable for customers. Your new contracts are way too expensive! It is bad enough you don't always get a Sears repairman!
Mark D, Staten Island, NY
Great Service
Kyron was knowledgeable and professional. I thank him and Sears for always providing great service.
Desiree O, Staten Island, NY
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on November 04, 2024
Rude however was able to complete the task
It is quite unfortunate he was rude which is unprofessional on all parts since he seems like a good technician and fixed the oven such a shame please see documented comments with the repair service rep. Note it's been two weeks and I m still waiting for compensation for the inconvenience. Not good business practices.
Michele K, Staten Island, NY
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 30, 2024
service
Our serviceman Edward was very nice, and he knew what he was doing. Great job
Anthony M, Staten Island, NY
Customer service response - Anthony, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 01, 2024
ice makernot working
technician arrives... put "gas" in freeze system and left. ice make still NOT working. Had to call for another service appointment
Janet R, Staten Island, NY
Customer service response - Dear Janet thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 05, 2023
He is horrible, never bothered to show up for appts (4)
Horrible as well. Keep sending the same incompetent technician who never comes to appts. I miss work for his lack of knowledge to complete simple task of just a maintenance check. Lack of empathy for your customers. Given the run around, soo disappointed.
Lori W, Linden, NJ
Customer service response - Dear Lori thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 10, 2024
Nice guy but…..
The technician was a really nice guy but u fortunately he did not fix my problem even though he said he did
Gina M, Staten Island, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 29, 2023
