578 Aviation Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Phone service
It would be nice if you could talk to a live person. All this automated service is terrible. You can't resolve a problem. It needs to be changed
Beverly M, Queensbury, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 16, 2024
FIRE DANGER ‼️
Technician needs to return, repair damage he caused Dryer safety feature doesn't work = /dryer doesn't automatically shut off DANGEROUS! Another disabled safety feature = Turn on knob doesn't work Comes on when shouldn't including w door open DANGEROUS! Panel not straight or flush -overhangs Movement bumps onto something inside causing damage we suspect Left tools on floor (socket) Extra (?) Screw lying on floor Multiple Screws crooked Left a disgusting mess including but not limited to lint and packaging everywhere
Robert M, Glens Falls, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on January 29, 2024
Huh ? What's wrong with you ? Consider end
Why are you sending a surgery ? Derrick never made it into the house to fix anything . Your scheduling and customer service are the worst thing I've ever experienced! There's nobody to contact and your automated system disrespects feedback, efficiency and time . 8 hr waiting periods are unreasonable. Bad bad bad
Ryan O, Lake George, NY
Customer service response - Dear Ryan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 09, 2023
Horrible
Technician did not show up 4 times and didn't even called. I called to complain, useless everyone apologized said it wouldn't happen again we'll it did like I said 4 times. Took almost a month to get technician to come and do repair
D, Lake George, NY
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 09, 2023
