635 Dutchess Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Awesome
Asked the right questions. And fixed the problem.. Communication made a difference.
Christopher S, Poughkeepsie, NY
Lawnmower repair
Kind, friendly and very knowledgeable
Hunt L, Poughkeepsie, NY
Excellent Service, lousy scheduling
Mathew arrived on time, did the service as requested, and left. There was nothing to fix but the refrigerator checked out OK. This would have been a good experience if this was not the third day I had to clear my schedule and sit around waiting for an appointment between 8am and 5pm. The first scheduled day, I waited until 5:30 when they sent me an email that my appointment had been rescheduled for another day. I watched the arrival time bounce around and was encouraged when I was next on the list around 2pm. An hour or two later, I was one stop away. Huh???? Then at 5:30, I was rescheduled. That showed NO respect for the customer's time! No phone call??? No phone number to call that was not automated??? On the second date, I cleared my schedule and received a phone call around 9:30 that something had happened and they had to reschedule. What??? I cleared my schedule for the whole day and was blown off, AGAIN! On the third day, I again, cleared my schedule because they cannot schedule any better than between 8am and 5pm. I received a phone message that he would arrive between 10 and 11, and he did! Matthew did what was necessary. I had to clear THREE days due to the lack of scheduling capability and LOST TWO days because of Sears lack of scheduling capability and their disregard for the customer's time. I WILL NOT renew my contract when it expires nor will I ever purchase a Kenmore product in the future.
Louis N, Poughkeepsie, NY
Service
John arrived when he said he would, was very knowledgeable and courteous and resolved the problem quickly.
Janet B, Poughkeepsie, NY
Kind of rude
Gave me an 8 hr window which is just horrible. I know he is a subcontractor for Sears but makes them look bad. All text messages state that a Sears tech is coming so I make the check out to Sears and he like (rudely) the company is "transform co" so the check had to be voided he then takes pics of the check in my living room then says you can keep that I took pictures….just rude. I would not recommend him not great customer service.
Symoane W, Poughkeepsie, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 10, 2023
