2001 South Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great service
Great service from Bryan! On time and very pleasant. Thank you.
John J, Hopewell Jct, NY
Dishwasher troubles
He let me know what time he was coming. He was knowledgeable and professional yet friendly.
Jennifer C, Staatsburg, NY
Excellent and informative service
Robert's service on my microwave was top-notch start to finish. Punctual, professional, personable, and efficient, Robert also explained everything I never knew about microwaves and I found it all fascinating. Excellent technician. Highly recommended. Thank You.
Betsy M, Staatsburg, NY
Prompt and thorough
Answered all questions clearly and was super helpful
Ami M, Red Hook, NY
Donovan
Donovan was very professional, helpful and honest. Very pleasant to talk with. Very knowledgeable and competent.
Lana, Millerton, NY
Happy with service
Would have given him 5 stars - but problem remains. Monte was very informative and professional, and described what most likely was the problem with the dryer. He was very forthcoming, however, without the ability to climb up the side of the house to check the dryer vent, he was, unfortunately, unable fix the problem.
Richard, New Paltz, NY
Washing machine
Well you gave us what you thought was wrong, but that didn't solve our problem. We still Need another person to do the job
Robert B, Marlboro, NY
KENMORE ELITE FRIDGE
Your prices are absolutely atrocious. I will never use Sears again!
John DUNN, Hyde Park, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 08, 2024
Horrible
did not fix the fridge and refused to put in writing what he verbally indicated to me. This was his 2nd visit and sears 3rd visit for the same issue. I have lost complete faith and paid over $600 and I still do NOT have a working fridge.
Koray A, Stormville, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on May 24, 2024
Tech
He came into my home and told me my home smelled like dog feces and urine. I have NEVER been told this before. I called my neighbor and had her come over to ask if my home smelled. She said absolutely NO!! I love the comment that my home is a health hazard and this is corroborated by your other techs. Since there has only been one other sears tech I'm sure you have to document that to cover the fact that you have an unprofessional employee. I am a Registered Nurse. I keep my home meticulous. You should be more concerned about customer service or lack of. I would also request further documentation of other complaints because this issue is already in front of the Attorney General's Office. I also expect a call from the Service Manager for an apology. I would also like to send some pictures of my home.
Linda W, Highland, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on March 01, 2024
