75 Varick St Reviews
Showing most recent reviews from verified customers of Sears Home Services
crooked and scam SEARS TECHNICIANS
this technician is a crook. he never came to my apt to fix the washer machine. he put that he completed the job and on top of that HE FALSIFIED BILLING. WHEN HE NEVER FIX ANYTHING
Felicita S, New York, NY
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 14, 2024
AWFUL
How do I leave a review for someone who didn't show up for the repair but somehow there was a receipt for it? Don't purchase sears warranty.
Gladys S, Newark, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on March 12, 2024
No title
terrible , no one shows up…
John B, Jersey City, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 07, 2024
No show
I waited since morning (8am/5pm) for technician Wayne D. to show up. I answered his request messages, and later received a message that he arrived, but when I looked outside there was no one. I stepped outside and Waited a few minutes more no person, no vehicle. Only a whole day wasted, on my only day off. Where is the professionalism? This is the 2nd time I called in for a tech and received no help with the same problem. Sears has no respect for its customers in slightest for anyone's time.
Delio A, Jersey City, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on March 04, 2024
very poor knowledge and very poor patience for the job
We have this problem ongoing, the fridge is only One year old and very frequently it would stop working, we have to unplug and wait a while and then it starts working again, we had a guy came out last time just like 6-7 weeks ago and he told us that if this happens again then we have no choice but to change the motor, because this problem for this particular fridge is known that it will be back and the only solution is changing the motor or a part of it, so it happened again, we called for help and this guy showed up, he didn't want to bother so he just said "its working fine now and we cant help you!", which basically means that next time when this happens just leave it like is and wait 3-4 weeks for Sears technician to show up and order the proper part and then wait another few weeks for them to come fix it,( and that's the case if the proper part was ordered, if not than just add few more weeks).
Rachel L, Brooklyn, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 26, 2023
Beyond Aggravated
My machine is still broken!!!!!! 7 brand new parts were installed in my machine. I waited 5 mos to get my machine fixed. The minute he left I tried to wash a load and the same code popped up on my machine E1 F9... I am truly disgusted.
Cheryl G, Jersey City, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 20, 2023
Repair did not resolve issue!
After a visit that took several hours, the issue was not resolved with my refrigerator. In addition to services covered by master protection plan, I had to pay for additional maintenance/cleaning. One day later, I'm stuck with the same problem and need to schedule another repair appointment. Frustrating.
Joseph C, Brooklyn, NY
Customer service response - Hi Joseph, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on August 26, 2023
Very disappointed, but it's not the worker's fault!
I'm very disappointed. The worker was not familiar enough with the fridge. He was not a Sears worker and was not sure what the problem was. I don't think it's the fault of the worker. It's the fault of Sears. The same kind of thing happened with my mother who was sent an hvac person to look at her boiler. I'm going to cancel the service plan I just bought from you. It was a waste of money.
Alison G, Brooklyn, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 10, 2023
AWFUL
failed to order all the necessary parts the first vist. Finally installed everything. Now I'm getting an OE error code indicating the washer can't drain. He installed a new drain hose. And he has a poor attitude.
David C, Brooklyn, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 08, 2023
Water dispenser line has leak
Mr osahon arrived early. Took a look and said no cannot be fixed. Must purchase a new door for 1100+ dollars. Thanked him for his time and proceeded to fix the leak myself in an hour. Everything works perfectly. Lost out on the fee for an estimate but good lesson learned. The technician is not here to actually help fix, just to sell you.
Thomas L, Brooklyn, NY
Customer service response - Thomas, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 27, 2023
