75 Varick St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service
Long time between call and appointment He seems not interested to check anything Did not even check the thermostat if needs cleaning from dust etc
Reda G, Jersey City, NJ
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 03, 2024
Average Experience
Technician was knowledgeable but very impatient. Before service and during service, he was fixated on the payment.
Anonymous, Jersey City, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 22, 2023
Service is awful
This person is condescending to us, not perform professionally. Speak rudely and not doing the work!!
Yan W, New York, NY
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on November 14, 2024
0
No one ever showed up!!! All Sears does is reschedule with checking with me first. They do not give any options. Also have been without my refrigerator since Father's Day 2024. Going on 5-6 months. This is beyond crazy. All this with insurance on the refrigerator two types. All parts they ordered have been in my house for a few months now. This is beyond unacceptable.
Araceils C, New York, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 17, 2024
SERVICE FOR HVAC AT RESIDENCE
Unfortunately they couldn't service the unit and it was very disappointing because the tenant waited this long to get an appointment to get it serviced and nothing was done because of the type of unit the HVAC. Now they are waiting for another appointment so another tech can come look at the unit that can be serviced correctly. I'm sure it's not the technician's fault since Sears should have had an idea the model or type of unit they will try to repair
Rajesh R, Jersey City, NJ
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 11, 2024
Sears scheduler is incompetent; service tech guy is fine
Deeply frustrating to stay home from work all day just to discover that, contrary to what the Sears scheduler had said, the technician they were sending would not actually have the necessary part with him and would need to order it. A total waste of a day. Stay away from Sears for repair. P.S. The technician guy himself was very nice and reasonable and knowledgable (and understanding of my anger). So nothing wrong with Louie—just with Sears Home Services!
Elizabeth M, New York, NY
Customer service response - Dear Elizabeth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 04, 2024
Lousy
Waited 2 months for service person to come to our home to fix stove and parts were at my home for 2 months. Finally repair man comes to fix oven and now I am told that one of my pilot lights is not working and cannot be fixed. Will report this to the BBB assp
Nathaniel L, New York, NY
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 31, 2024
Not happy
Unfortunately In the past few months my experience with this technician has been terrible. My dryer broke l'oui ordered a 1 motherboard and a second that was identical claiming sears sent the wrong item! I have been trying to have him come to my home alas he cancels at the last minute and reschedules me claiming several times that I wasn't home when indeed I was and had to take time from work! I the 40 years I have been a customer I never experienced something like that ! My dryer has not been fixed since November with all this nonsens, it a breach of contract ! He came to day to do the annual check after 2 cancelations ! He claims he will contact the technician service to order a replacement for the dryer That remains to be seen . I am so disappointing with the technician and the support aevice that is nonexistent. I spent many hours on the phone trying to solve this issue however each one garanties he will solve the issue and escalate to a supervisor but nothing happens also they garanties they will send a different technician but I always end up with this one that is not professional. I hope you will solve my issue in a timely manner and use better technicians
Illana L, New York, NY
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 23, 2024
Horrible experience
we have not had a working oven since king with Sears technician since July 8,2024 Order Number: 000774410642126 July 20, no one showed up as scheduled As of July 22nd we have been informed that the new scheduled date is August 2nd. Time frame not acceptable. My husband and I senior citizens and cannot eat fried foods and just use the top of the stove. . we are in need of our oven being repaired and the new parts are sitting in my kitchen. We cannot get a new date for someone to come in and repair the oven until August 2nd 2024. The time is to long for us to wait. If you cannot have someone come to our home soon we will have no other recourse but to call the better business bureau.
Nathaniel L, New York, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on July 22, 2024
Poor Service
The technician called ahead of time to get a sense of the issue but showed up a lot later than the anticipated time, though it was within the appointment window. He did the initial (visual) assessment of the issue but seemed to have pre-decided on the resolution he was going to provide. He carried no tools and after about ten minutes, was ready to leave without gauging anything on the HVAC unit. As expected the issue resurfaced again, and is actually much worse now.
Gul C., Weehawken, NJ
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 06, 2024
