195 N Broadway Reviews
Showing most recent reviews from verified customers of Sears Home Services
David C
Colin Tech 778 is the best. But overall experience with Sears from waiting 5 months to fix issue , to waiting months for small parts, to the bad technician who damaged my countertop...I'm demanding a full refund on the entire charge
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 06, 2024
Iris B
I had a very BAD experience. We had an appointment 8to 12 and after calling there an entire day the technician finally came at 5:05. The technician was angry I guess from working hard all day. He did his job and fixed the appliance Usually after the appliance is fixed they talk to you about using the appliance. He basically just packed up and took off I never signed anything This experience was not a good one.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 28, 2024
Bob F
Technician wouldn’t go into the attic to diagnose the problem because he said that there was too much insulation up there. I offered to clear the path for him myself and then he still said no because he said he didn’t want to breathe in the insulation.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 19, 2024
daniel D
extremely bad experience with service and credibility of company
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 08, 2024
Magdalena J
Sears technician made my refrigerator worse: I called three months ago for service under the Sears protect plan for a cooling problem, and now, after ten techs visited, nothing is working, not even the freezer which was working perfectly fine before they showed up. I have called to make a claim for a new one, which IS covered under warranty, and they say that the technician didn’t put the right note in, and I need to wait for him to come back to do the claim. So after weeks of them coming to fix the refrigerator, now I have to wait until after New Years for them to come check, actually put in the correct note this time, and then finally get them to put in a new refrigerator. Horrible service.
Customer service response - Thank you, Magdalena, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 08, 2024
Richard U
The technician that was sent to my House has know knowledge of repairs at all. He is horrible. I expect a call from a manager or else I will dispute the charge on my credit card. I have used sears in the past and this one is the worst. I showed him the dishwasher and he said it will coast thousands to fix and later he said it will about $500 and Change. Please call me back.
Customer service response - Thank you for taking the time to bring this to our attention, Richard. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 06, 2024
